Spotlight on: Strategy & Performance
Spotlight on: Strategy & Performance
Global
2010-2020+ All Areas
Global
2018-2020+
IT
IT Insights Tier 5 Dashboard Challenge: To obtain a clear and consistent view of IT business performance. Approach: Project One led a matrixed customer team, adopting an Agile approach to iteratively design and build a new automated dashboard, fed by a single data mart. We facilitated a cross-functional review of the Measures and produced a set of recommendations. A ‘best in class’ suite of supporting documentation was developed, covering process guides, data architecture and an SLA for transition to BAU. We co-ordinated operational and business readiness activities to ensure a smooth landing at the monthly IT Leadership meeting. Outcomes: The automation of the Tier 5 dashboard removed manual production waste, saving one working day per month for 10+ FTEs. Month-end report availability was cut in half, providing timely and transparent MI, and a refined suite of Measures enabled the IT Leadership Team to make informed decisions based on real insights.
Science & Enabling Units IT Business Performance Challenge: The Business Performance function in Science and Enabling Units IT was categorised by its VP as ‘Red’, and a key member of staff was leaving. Project One was asked to take control, stabilise the service as well as simplifying and automating reporting to provide the Leadership Team with the information and insights they needed to run the business. Approach: Project One established control within four weeks, delivering a comprehensive monthly report that established a performance baseline, providing visibility and management control. Outcomes: The team defined the operational scorecard with the Leadership Team and implemented streamlined Portfolio Governance procedures to drive the Long Range Plan. A Tier review process was established, and a performance dashboard created, using source systems to report Workforce, Scorecard, Risk and Portfolio information. In parallel, the in-house analyst capability was developed and off-shored to Chennai.
“It was great! The Leadership Team welcomed the changes and everything went really well. We were able to spend so much more time sharing insights and challenging performance. Thank you!” Director, Strategy & Performance
“Super happy with level of support. Achieved so much. Went over and above what was expected. Brought order and structure. Delivered with calmness and patience.” Head of Business Performance– R&D IT
Science Units IT Strategy Review Project One reviewed the
Government Affairs Vision
Enterprise IS
Enabling Units IT – Business Performance Support Challenge: The Enabling Units IT team was demerging from Science and Enabling Units IT and its new Head of Business Performance was seconded to an integral part of the COVID project. Approach: Project One worked closely with the Enabling Units IT team and managed the Business Performance team through that transition period. Following the demerger, we supported the new Head of Business Performance to thoroughly understand the expectations and objectives of their key stakeholders. Outcomes: The Enabling Units Business Performance team was effectively transitioned with robust structure and process to deliver to its stakeholders.
Project One supported the development of the
Project One reviewed the requirements and issues of/ with EIS and defined a future roadmap for Enterprise Delivery Centres. The team created a granular target operating model, a transformation roadmap, plan and tracking mechanism, and a dynamic target capability model and associated business case.
“A game-changer for us and a best in class model. A most sincere, thank you” Head of Business Performance and Chief of Staff – R&D IT
effectiveness of IT in supporting the three science units (GMD, Medi and Biologics). Reporting to the VP, IT Enabling Units, we provided leadership, direction, coordination and hands-on management to the Science Unit IT Strategy Review Task Force. We conducted an IT Diagnostic to determine improvements to the provision of existing services, and determined how and where IT services needed to improve to align with the Science Units Business Outcomes and Plan. The review recommendations were implemented and our scope increased to drive the actions to establish and embed the new operating model.
Government Affairs function to ensure alignment with business objectives. We clarified the purpose and vision for the Government Affairs function and implemented a “high performing team” process to up-skill the team. This transformed the function into a “commercially savvy, visible, impactful, and proactive team” whose value was appreciated and delivered/re-enforced on every interaction.
“Project One has really helped me to drive a huge change agenda. ”
Director, Enterprise Management Office
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real change • real difference
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