Training
We believe that having the right business peers is the best knowledge transfer technique and therefore we have employed several business background talented resources including but not limited to doctors, nurses, biomedical, pharmacists, accountants etc .. and have them on intense and certified training courses on various standards and technologies, those resources are unique in their knowledge gained and practical experience and have proven a successful knowledge transfer capabilities to their peers. We have supported our training methodologies with technology and tools and tailored audience to the right business needs.
Support & Maintenance
Our helpdesk team members under customer success management department are keen to ensure all concerns and queries are answered not only according to documented SLA, but we go beyond being fully robotic to keep human touch and man mind responsibility sensation when care is a matter. Our support team main personal performance indicators are measured by response time and quality and e ciency of our responses followed by quality assurance measuring tool for customer feedback to wherever possible to speed up or enhance quality of service provided post sales.
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