April 2019 - Level III Training Material

3/25/19

• To Effect a Successful Resolution • It is Critical to Understand the Interests of the Other • To Strive to Accommodate the Interests of the Other • To Identify Common Ground

Identify Common Interests

• To Achieve a Mutually Acceptable Resolution

• Poor Communications • Turf Battles

• Ignorance (Facts, Law, Roles/Responsibilities) • Misunderstanding (Facts, Law, Roles/Responsibilities) • Poorly Defined Roles & Responsibilities • Competing Goals & Objectives • Poor Communications Skills (On Either Side) • Personality Conflicts

Identify Predictable Conflicts

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