April 2019 - Level III Training Material

3/25/19

• Do I express myself clearly? • Am I respectful of others? • Do I listen without interrupting others? • Do I stay in control of myself in tense situations? • Do I speak calmly? • Do I feel confident in my knowledge, skill, and competence? • Can I stand up for my ideas without belittling those of others?

Am I a Good Communicator?

OR….

• Do I stop participating in the discussion when things heat up? • Do I seethe angrily inside? • Do I explode in anger? • Do I try to dominate others by interrupting, talking over, or belittling?

• Do I allow others to dominate me? • Do I apologize when I am challenged? • Do I criticize, blame, or attack others? • Am I rude, loud, and abrasive?

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