3/25/19
Observer Effect (aka Hawthorne Effect) • In the social sciences and general usage, the effect refers to how people change their behavior when aware of being watched • How does a Casino workforce change their behavior(s) when the Cameras are Running and Recording 24/7? • How does it apply to say, Cage Cashiers and Card Game Dealers? • How does this or does this change the behavior of the Patrons?
Butterfly Effect A slight detour from Protocol, Policy & Procedures may cause a larger and more damaging situation • Unpredictability of Human Behavior • Escalation of an incident • Higher $$ Amounts of Loss • Where is this going from here? • Chaos or Repeatable Steady Conditions
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