209 - TZL - John Wheaton

staff which is good to a point. It empowered employees to say, it’s not the business owner and entrepreneur now who gets to work on their terms, I get to work remotely on my terms too. And so that opened them up to a myriad of possibilities of different recruitment vehicles and mechanisms and different firms. So we saw a turnover there. It really caused us to reorganize the business around the Entrepreneurial Operating System, EOS. We started that. My partner and I made that commitment last June. We started it with our preliminary team in August and so there's been some people that liked it, some people that didn't, some people that didn't believe in us, and people that did. So we've gone through some transition. So I would say the only way to describe the last two years has been a catharsis. It's been a dynamic catharsis and I would say the number one quality is agility, resilience and agility. Randy Wilburn [22:26] It's funny you say that because I think a lot of people have called it the great pivot, right? Even I, myself have gone through a kind of a pivot of sorts in this season of the pandemic, and kind of re-evaluating things. And, maybe a little bit of it I'll blame on the fact that I turned 50 during the pandemic, so for me at 50, I think all of us when we turn 50 we’re like we got less time on the front side than we did on the backside. So now we're thinking, what do we do next? And, you know, I think it's like, you don't want to waste even one moment, right? I think life is so precious that you want to make the most of it. And I see that through leader after leader in the design industry that really recognizes and puts the time and effort into continuing to grow as individuals as well as collectively within their organization. So I mean, a lot of what you're saying resonates with me and it's exciting to see that you are able to make a successful pivot, and you guys are still standing and the future looks bright. Before we started recording, I was remarking on one of your tweets from a couple of days ago, which, and let me just as an aside to anybody listening to this that's in the design industry space, if you think Twitter is a waste, let me say this very clearly and very succinctly. Millions of dollars in business are being done on Twitter. I'll just leave that there. You take that for what it's worth but it's true. So back to what I was saying, you were remarking about how you were very bullish on the future about some projects that were coming online and a number of RFPs that you had responded to and so things are looking good for you right now. How much of it can you attribute your feeling right now today in terms of where your company is going? How much can you attribute specifically to just where the market is versus where you are as an organization today not like two and a half years ago?

John Wheaton [24:33] That is a great question. Well, firstly, let me backtrack for a second. The last six months have been brutal in our industry, at least for us. We're always the tail of the tail

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