HES Services and Support Brochure

Welcome to our services and support brochure for 2023-2024. Our brochure gives you an overview of the professional services we provide to the education sector. We hope that 2023-2024 brings every success to you, your pupils, staff and wider community.

For education providers Services and Support 2020 - 2021 2025 - 2026 For education providers

SUPPORT THAT IS MADE FOR YOUR SCHOOL

Services and Support 2025 - 26 Welcome to our services and support brochure for 2025-2026. Our brochure gives you an overview of the professional services we provide to the education sector. A digital copy of this brochure can also be accessed online and on mobile. We hope that 2025-2026 brings every success to you, your pupils, staff and wider community.

EXPERIENCED PROFESSIONALS

COST-EFFECTIVE AND RESPONSIVE

Our team of experienced education professionals are able to offer you tailored support, guidance and services where you require it. Our packages have been carefully designed with you and your school in mind.

We recognise the continuing pressures on your budgets and the impact this has on purchasing decisions. That is why we ensure value for money services that respond to your needs and help you to deliver your desired outcomes.

FRIENDLY AND HELPFUL CUSTOMER SERVICES TEAM

CONTINUAL SERVICE IMPROVEMENT

Our friendly and helpful customer services team is available to assist you with queries regarding services, training, purchasing and our HES portal. The team are your gateway to access the right services for you, your staff and your school.

We continually seek and deliver improvements to our services and ways of working. This enables us to enhance our offer to you. We also welcome your views on any aspect of our work. Use the contact details below to get in touch.

www.hes.org.uk

support@hes.org.uk

For more information, please visit www.hes.org.uk or email support@hes.org.uk 01708 431 561

@hes.org.uk

Contents:

OUR SERVICES: Alternative Provision Service (APS)

5 6 7 8 9

Brokerage Service

Building Alarm Monitoring

Catering Services Communications

10 11 13 14 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

Education Computer Centre – Computing Support

English as an Additional Language (EAL)

Finance Support Service

Schools Collaborative Finance Support

Governor Services

Grounds Maintenance Havering Adult College Havering Music School

Health and Safety Advisory Service

Human Resources

Internal Audit

Local Management Information Services (LMiS)

Passenger Travel Services

Payroll Service

Printing Services

Schools Attendance Support Service

School Improvement Services

Technical Services

Youth Influence and Participation Service (YIPS)

For more information, please visit www.hes.org.uk or email support@hes.org.uk

Alternative Provision Service (APS) APS is a well-established local authority (LA) service dedicated to ensuring the quality assurance of approved providers. It facilitates Havering’s schools in commissioning alternative provision and support for vulnerable and complex pupils. APS collaborates closely with headteachers and their staff to prevent exclusions and engage pupils in their education by enhancing attendance, promoting mental health and wellbeing and improving attainment and progression.

Why choose us l Ofsted describes arrangements as ‘Robust’ l Established relationships with multi-agency partners l Strong centralised systems and processes l Financial support l Qualified, skilled and experienced officers l Web-based pupil tracking system l High quality AP placements and interventions l Broad & balanced curriculum offer l Vocational qualifications l Established & well-attended AP network l Regular safeguarding updates l Safeguarding training l Ofsted AP compliance support Quality Standards l Improving Alternative Provision 2012 - Charlie Taylor l London Councils Quality Assurance Framework l DfE Alternative Provision Statutory Guidance l Keeping Children Safe in Education 2024 l Working Together to Improve School Attendance 2024 l Working together to Safeguard Children 2023

By centrally ensuring the quality of alternative provision (AP), schools and academies can commission appropriate interventions for their students. APS facilitates multi-agency pupil assessments to align pupils with one of Havering’s six educational pathways: l Early Intervention l Social Emotional Mental Health & Wellbeing l SEND Support l Offsite Alternative Provision l Crime Prevention l Onsite school interventions funded by What the service offers l Quality assurance for Alternative Provision l Access to the Alternative Provision Network l Legislative advice and guidance for Alternative Provision l Pupil assessment, matching to provisions and monitoring attendance and engagement l Support with processing through the Inclusions Gateway l School and family advocacy l Continuous professional development l Information, advice, and guidance for Alternative Provision l Attendance tracking system for Alternative Provision l Access to bid and grant funding

For more information, please visit www.hes.org.uk or email support@hes.org.uk

Brokerage Service Working together with you to get a better deal from suppliers.

The Brokerage Service harnesses the influence of schools and settings and their collective buying power to achieve best value, quality and market-tested suppliers that can be used with confidence. The Brokerage Service is designed to offer choice of competing suppliers, via a wide range of fully compliant frameworks, which helps to drive down costs and raise the quality of service. In total our customers have saved over £2m, with an average saving of £20k per school.

Why choose us l You will have day-to-day access to a highly rated brokerage team: - Over 90% of customers rated us good or better for responsiveness, customer focus and quality of service. - You can count on us to promptly resolve issues, support procurement activities and be kept informed of updates. l We keep you in the driving seat of the end-to-end supplier selection process: - S chools and settings decide what services we tender. - The procurement process – from specification to contract award – involves input from various school and MAT stakeholders, thereby ensuring your needs are met. ‘‘I have procured through the Brokerage Service on a number of occasions and can honestly say that I have saved both time and money by doing so, with the reassurance that suppliers go through an intense and thorough vetting process.’’ - Primary Academy Trust, Chief Financial Officer

What the service offers l Simple access to a wide range of suppliers across multiple categories: Waste management, cleaning services, washroom facilities, building works, educational supplies, multi-functional devices (photocopier), security patrol and emergency response, occupational health and employee assistance programmes. l Reduced administrative burden: - The time and cost compared to running a full procurement procedure on your own each time you want to let a contract. - Advertising the requirements and identifying capable suppliers through competitive procurement. l Cost savings: - We are able to negotiate more attractive concessions from suppliers in terms of lower unit costs and contract terms. - Large volumes mean our suppliers commit to keeping prices fixed for up to 3 years. l Compliance: - Peace of mind in knowing that you will be compliant in your purchasing and/ or contract letting because we have tendered all our services through a robust UK Find A Tender process.

For more information, please visit www.hes.org.uk or email support@hes.org.uk

Building Alarm Monitoring The service monitors intruder and fire alarm systems What the service offers

Benefits to your school l Added protection for staff, pupils and visitors l Added protection for property and resources l Deterrent to intruders l Fully digital switchover ready (contact us for further details) l Permanent record of incidents and events l Potential for lower insurance premiums l Peace of mind for the school

We can provide monitoring of your building alarm systems based on your requirements. We are able to connect your existing alarm system panel to our Alarm Receiving Centre (ARC). This allows the panel to communicate threats to the ARC which will phone your nominated key holder, who can be a site manager, other site official or a security company. In the event of fire alarm activation, the ARC will call the fire brigade.

Contact us: Neil Bartle | Building Alarm Manager | 01708 433 574 / 01708 433 700 | buildingalarmmonitoring@havering.gov.uk

For more information, please visit www.hes.org.uk or email support@hes.org.uk

Catering Services HES Catering is London’s foremost local authority caterer. Under our unique Delish brand, we provide a wide range of services founded on quality of service, quality of food and quality and sustainability of ingredients. As well as working in partnership with local schools and academies to provide award-winning meals and services, we are highly active in the local community with our committed team. Hospitality catering is another key element of our business and we can provide advice, support and training in any of the above.

What the service offers l Nursery meals l Primary meals l Secondary meals

Why choose us l We will provide a lunch service offering a choice of three main meals following our 3- week menu cycle l We operate to Bronze Standard of Food for Life l Our food is free from additives, hydrogenated fats and undesirable E numbers l Over 80% of our meals are cooked from scratch using fresh, local, seasonal ingredients l Over 20% of our ingredients are sourced from London and the Home Counties l Over 25% of our menu is certified organic or MSC-certified l We will respond to complaints within 24 hours l We are an ethical provider and ensure we recognise our impact on the environment through our Environmental System Management. We also acknowledge the importance of providing a quality service through our Quality Management System, which gives confidence that we will deliver consistently high quality management of all your catering needs. l Approved supplier on YPO framework

l We offer a full consultancy service to help you get the best for your school catering

“I find that Catering Services are a very professional organisation to work with and quite unique in the market, due to their openess and level of communication. They are clearly in business to provide quality healthy food to the students at the schools/academies that they work with and not just about turning a profit with minimal involvement. They are innovative as an organisation, always looking at technology opportunities to enhance service and communication.’’ - Secondary Academy, Business Manager

For more information, please visit www.hes.org.uk or email support@hes.org.uk

Communications Havering Council’s Living in Havering e-newsletter goes out to more than 60,000 subscribers each week. The Council’s Communications Team can provide your school with advertising opportunities in its print and online publications, with advertising packages starting at just £200.

What the service offers The Communications Team provides a graphic design service to support any design work required, for both internal and external audiences. Advertising in the Council’s publications can be for one-off events or promotion of ongoing services via the email bulletins or printed materials.

Benefits to your school Schools can contact the Council’s Communications Team for support for media and crisis management advice. By promoting your school via Council publications, your message has the potential to reach every household in the borough.

For more information, please visit www.hes.org.uk or email support@hes.org.uk

Educational Computer Centre – Computing Support Educational Computer Centre Computing Support (ECC) for schools offers you remote and onsite technical support for an ECC-supplied “hybrid” administration network combined with a curriculum- based RM CC4® in partnership with RM®. All ECC service plans provide a time allocation of technical support for all of your computing needs with supported hardware and software.

What the service offers l Technical support and advice on your networked systems, network cabling and internet access, including broadband connections provided by LGfL l Resolution of any LGfL-related issues l Support and advice in the procurement and use of all peripherals, including Audio Visual equipment l Installation of licenced software, including Microsoft OVS agreements l Schools with RM curriculum-based networks will have additional access to RM technical support resources.

Why choose us l Suitably qualified and experienced staff are used to deliver our services. l All personnel enhanced DBS checked l All information used is presented clearly, free from jargon and without ambiguity. All direct communication with customers will be tailored to suit the individual need. l Bespoke options are available to suit schools’ budgets and needs l One-to-one advanced high-level consultancy for developing your ICT resources and making best use of them

For more information, please visit www.hes.org.uk or email support@hes.org.uk

English as an Additional Language Team (EAL) Supporting your school’s changing demographic

A long-established and highly regarded professional service providing schools and academies with support around the inclusion, progress and attainment of the full range of EAL learners from those very new to English to those who are competent but not yet fluent. A service delivered by experienced EAL advisers, supporting schools effectively across every key stage. The advisers have a thorough understanding of local and national issues around EAL, are adaptable to meet your school’s context and current needs, and are readily available by phone or email.

What the service offers l A named professional as the link for each school l Responsive telephone and email support regarding EAL l Strategic consultancy support for headteachers and senior leadership teams l Operational support for Inclusions Managers, EAL Coordinators, teachers and teaching assistants l Access to high-quality EAL CPD courses and network meetings l Focused work around admission, induction and second language acquisition l Facilitation of accurate assessment of EAL learners working below age- related expectations l Advice around strategies to ensure that vulnerable EAL learners make progress l EAL health checks to support self- evaluation of provision and outcomes.

‘‘The EAL team are incredibly responsive and supportive in school. They are always at the end of the phone or email and ready to offer advice then and there.’’ - EAL Coordinator, Havering Primary School

For more information, please visit www.hes.org.uk or email support@hes.org.uk

Finance Support Service An experienced team of specialists with in-depth knowledge of school and academy finance who are fully conversant with local authority and EFSA requirements on budget management and reporting. Our team provides expert advice and support on the setting, running and reporting of your budget and all other aspects of financial management. We provide a comprehensive pack for multi- year budget planning, including spreadsheets that can be tailored to your specific needs. This is supplemented by on-site consultancy and telephone support available throughout the year.

What the service offers Finance Support Subscription l A budget planning pack personalised for your school l Easy-to-use salary calculators that can be prepopulated from payroll reports l Excel spreadsheets for multi-year budget planning l Ability to link the budget to the School Development Plan and to plan for the effective use of the Pupil Premium l Telephone support on budget and financial and accounting procedures Additional offer for LA-maintained schools: l Provision of a funding calculator to enable schools to project future years’ funding l Completion of the DfE Consistent Financial Reporting return l Final close of FMS accounting year l Provision of local and DfE financial benchmarking l Guidance on the Schools Financial Value Standard l Spreadsheets for High Needs and Pupil Premium Funding Additional offer for academies: l The format of the budget planning spreadsheet can be customised to match the budget structure used within the academy Enhanced Finance Support Packages These packages have been designed to be focused and are exclusively available to subscribers of the Finance Support Subscription: l Enhanced Finance Support - 3 Year Budget planning – Review

l Enhanced Finance Support - 1 Year Budget planning – Review l Enhanced Finance Support - 1 Year Budget Planning – Setting Additional support offered on a consultancy basis may include: l Budget preparation, monitoring and forecasting l Multi-year budget planning l Preparation of statements for finance committees l Budget management training l Support with the use of Excel for financial reporting l In-depth analysis of benchmarking data l Bespoke, consultancy and training available upon request Additional consultancy offer for LA- maintained schools: l Support with the completion of the Schools’ Financial Value Standard Additional consultancy offer for academies: l Checking of ESFA funding schedules to ensure accuracy l Support with the completion of budget and other financial returns to ESFA, including the BFR3Y l Support with interpreting and processing auditors’ year-end adjustments Why choose us l We have experienced staff with considerable knowledge of school and academy financial management l Our budget planning pack and salary tools are comprehensive yet easy to use l We are conversant with the financial reporting requirements of LAs and the ESFA.

For more information, please visit www.hes.org.uk or email support@hes.org.uk

Schools Collaborative Finance Support This newly merged suite of services, all administered by the Education Finance Team, features a range of collaborative finance-related products and pooled funding arrangements for LA maintained special schools and academies/free schools for whom de-delegation is not permitted. Pooled funding arrangements enable schools and academies to benefit from economies of scale and shared risk. To support these schools, we offer these pooled funding arrangements for the following eligible schools: 1. Free School Meals Eligibility Checking Service: LA-maintained special schools, academies and free schools – Havering only 2. General Insurance: LA-maintained special schools only 3. Maternity Leave Reimbursement Pooled Fund: LA-maintained special schools only 4.Trade Union Facility Time Pooled Fund: LA-maintained special schools, academies and free schools – Havering only

Free School Meals Eligibility Checking Service Our quick and easy Free School Meals Eligibility Checking Service helps determines pupil eligibility for Free School Meals and Pupil Premium. What the service offers l An automated online checking tool to assess pupil eligibility with no additional proof of eligibility required l Early notification of pupils’ free school eligibility l No annual renewal by parents or guardians is required (eligibility is recorded as ‘continuous’) l Academies will receive immediate advice of new claimants. Parents/guardians also receive confirmation of eligibility. l Regular data checks and reconciliation of

central data of academy or school records for funding purposes l Where the school thinks it appropriate, we will contact parents or guardians on matters relating to free school meals on their behalf. l Attendance and representation at meetings with and on behalf of union members in relation to issues where school-based employees have a statutory right to representation, e.g. grievances, redundancy, TUPE transfers, etc. General Insurance This service, delivered on behalf of Starting Well (formerly Education Services) and London Borough of Havering’s (LBH) Insurance & Risk team, offers a gateway for LA-maintained special schools to be included as part of LBH’s insurance policy for maintained schools. LBH insurance cover for maintained schools is a mix of self-insurance and purchase of cover from an insurance company that specialises in Local

For more information, please visit www.hes.org.uk or email support@hes.org.uk

Schools Collaborative Finance Support (continued)

Authority and education risks in accordance with EU requirements. The budget for insurance is delegated to special schools, and this service ensures that sufficient insurance cover for buildings, contents, staff, pupils and visitors is available to procure. l Advice and guidance on insurance and insurance related risk matters as well as assisting and supporting schools with claims, including complex claims provided by the LBH Risk & Insurance team l Subscription includes corporate insurances including public and employer’s liability, property insurance and any specialist insurance relating to a specific item, e.g. all- weather pitches Maternity Leave Reimbursement Scheme This service, delivered on behalf of Starting Well (formerly Education Services), provides LA-maintained special schools the opportunity to be included in the LA’s pooled funding arrangements for LA-maintained primaries. This pooled arrangement gives schools the confidence that, should a member of staff be absent due to maternity, there would be no cost to the school thanks to the existing budget provision for that staff member. Trade Union Facility Time (TUFT) This service, delivered on behalf of HES and trade unions, enables the pooled provision of Trade Union Facility Time (TUFT), which allows reasonable facility time for trade union representatives to carry out trade union duties and training (based on individuals’ union membership), ensuring broad representation

of union members in Havering’s schools and academies. Please note, the pooled funding for facility time for LA maintained primary schools has been de-delegated in agreement with the Schools Funding Forum. De-delegation is not permitted for academies or special schools; instead, charges are made at a price per pupil or a price per place. The following trade unions receive facility time:

Teaching staff NEU ATL

Support staff UNISON GMB

VOICE NAHT ASCL

The pooled trade union facility time arrangements provide consultation,

negotiation, representation and personnel for trade union members on matters connected with terms and conditions, such as: l Attendance and representation at meetings with and on behalf of union members in relation to issues where school-based employees have a statutory right to representation, e.g. grievances, redundancy, TUPE transfers, etc. l Representation for members at management meetings on matters of local and joint interest l Branch secretaries are funded through the pooled arrangements. They are senior, experienced trade union representatives with expertise on employment matters.

Contact us: Free School Meals Eligibility: Sarah Causton | Education Finance Officer | 01708 433 929 | freeschoolmeals@havering.gov.uk General Insurance (policy queries): Paula McLoughlin | Insurance & Risk Manager | 01708 432 369 | insurance@havering.gov.uk General Insurance (general queries): Education Finance Support | 01708 432 213 | education.finance@havering.gov.uk Maternity Leave Scheme: Education Finance Support | 01708 432 213 | education.finance@havering.gov.uk TUFT – general queries: Education Finance Support | 01708 432 213 | education.finance@havering.gov.uk

For more information, please visit www.hes.org.uk or email support@hes.org.uk

Governor Services

Our experienced team will ensure that your governing body (GB), local commitee or trust board is kept up-to-date and stays compliant with the relevant regulations and requirements, and makes a positive contribution to the leadership and management of your school or Trust. We can provide support from the compilation of the bespoke agenda, advice and guidance at meetings, and preparation of accurate minutes. Support is available 52 weeks a year and there is a comprehensive training programme for Havering subscribers. Some training sessions are also available to governors and trustees from other local authorities. Additional support can be purchased, subject to availability for issues including complaints and clerking for pupil exclusion and HR hearings. What the service offers A comprehensive service to support governing bodies and trust boards available from an

Training and development package (purchased separately to meeting support and advice package). l Training sessions are offered on a variety of topics each term. These sessions are currently offered virtually and provide an opportunity to be updated on local and national initiatives. l Details of nationally available training opportunities l Access to online training modules is included l Facilitation of governing body/trust board self-evaluation sessions (additional cost) and production of a Governing Body Development Plan Why choose us l Professional support from team of experienced officers with local knowledge of schools and the issues they face l A named governor development officer to support your Board l Up-to-date information about statutory requirements l Support to develop your Board l Induction training for new governors/trustees and a comprehensive termly training programme to reflect local (Havering) and national developments l Network meetings for Chairs and Vice Chairs and Development and Liaison governors (Havering only)

experienced team 52 weeks a year. Meeting support and advice package

l A named governor development officer will work with you to produce bespoke GB meeting agendas. A clerk will attend your meetings to offer procedural advice and produce accurate minutes l All meeting documents available online via GovernorHub which also provides a platform for governor communication and an up-to-date news feed on educational matters l Policy review monitoring l Advice and guidance can be sought on all governance issues via email, telephone or by appointment l Additional clerking support for ad hoc hearings, for example, pupil exclusion /suspension or HR hearings, can be provided (additional cost and subject to availability) l Customised support, for example, in responding to national initiatives or specific school issues, such as complaints, is also available (additional cost) l A range of packages are available to meet the needs of your Board l Bespoke packages can be arranged if our standard (GB) packages do not meet requirements

‘‘The support received from this service provider is first class. Information is available and freely provided in a knowledgeable and professional manner.” - Primary School, Headteacher

For more information, please visit www.hes.org.uk or email support@hes.org.uk

Grounds Maintenance The London Borough of Havering’s Grounds Maintenance Services team can provide your school with specialised grounds maintenance and gardening services, whatever the weather. We operate a ‘year planner’ style bespoke scheduling system that lists work to be carried out on a week-by-week basis, and you will only be invoiced each month for the work carried out.

What the service offers l Grass cutting l Hedge cutting l Sports pitch maintenance

l Pitch marking l Running tracks l Weed treatment to hard standings l Specialist turf treatments l Jump pit maintenance l Seasonal bedding l Bulb planting with students l Shrub and tree maintenance l Turfing l Landscaping projects

For more information, please visit www.hes.org.uk or email support@hes.org.uk

Havering Adult College Learn More, Achieve More, Be More.

Specialists in part-time courses for adults aged 19+, Havering Adult College is dedicated to fostering lifelong learning. Whether you’re looking to boost skills or develop personally or professionally, we provide a wealth of opportunities for adult learners. At Havering Adult College, you can empower your workforce with essential skills, knowledge, and behaviours to progress and excel in their roles. Our courses are available straight off the shelf, or if you have more specific needs, we can create bespoke programs tailored to your business requirements. What the service offers At Havering Adult College, you can empower your workforce with essential skills,

l Assessing and IQA qualifications l Education and Training qualifications l English and Maths qualifications l Mental Health First Aid l Family Learning courses – for parents Visit www.haveringadultcollege.co.uk and explore the vast array of opportunities at Havering Adult College or contact us directly to discuss your aims and goals and let us assist you to achieve them. Why choose us At Havering Adult College, we have a dynamic and responsive team of curriculum development managers and teachers with many years of experience in their fields. They are ready to help you empower your teams with the skills and knowledge needed for success.

knowledge, and behaviours to progress and excel in their roles. Our courses are available straight off the shelf, or if you have more specific needs, we can create bespoke programs tailored to your business requirement Current subject areas include: l ILM Leadership and Management qualifications l ICT & Digital Skills – Ranging from beginner to level 3 qualifications l ATT Accounting & Bookkeeping qualifications l Early Years Practitioner qualifications l Teaching Assistant qualifications

Contact us: Havering Adult College | 01708 434 955 | Enquiries-AdultCollege@havering.gov.uk www.haveringadultcollege.co.uk

For more information, please visit www.hes.org.uk or email support@hes.org.uk

Havering Music School Partner with us for a vibrant curriculum and rich musical culture in your school.

Why choose us l Our instrumental and vocal tutors are qualified and DBS checked l Many have years of experience teaching music in Havering schools. l Tuition in schools complemented by progressive ensembles at the Music Centre l Pre-school classes for children from age 3 onwards l Primary and secondary music networks for teachers, offering CPD and support l Partnership projects to enrich and excite our offer

What the service offers l Individual and small-group tuition in all orchestral, band and contemporary instruments and voice l Adult tuition on all instruments available both in person and online l Whole-class ensemble teaching: general musicianship or instrumental programmes l Choirs and ensemble leaders l Short-term loan of music sets and larger instruments (e.g. percussion), subject to availability l Instrument hire scheme for pupils having lessons with HMS teachers l Practical examination sessions for our students at the Music Centre for Associated Board and Trinity College London graded exams l Staff ensembles and orchestral concerts l CPD, support and networking through termly primary and secondary music networks in partnership with School Improvement Services and funded by our Music Hub grant l Music curriculum challenge/support meetings for all Havering schools (academy and LA), also funded by our Music Hub grant l Enrichment through our many partnerships, including CPD for any colleagues teaching or observing music, creative classroom practice, world music and music tech.

For more information, please visit www.hes.org.uk or email support@hes.org.uk

Health and Safety Advisory Service The oneSource Health and Safety Advisory Service provides clients with access to a range of competent fire and health & safety services to enable them to fulfil their statutory duties relating to occupational health and safety.

What the service offers l Health & Safety Advisory Services: We provide access to a range of competent on-site & remote advisory services. These include access to guidance, the Schools’ Health and Safety Manual, Annual Internal Monitoring Checklist and Health and Safety bulletins developed by the oneSource Health and Safety Team. Subscribers receive a termly newsletter containing details of recent cases, a summary of distributed information, advice and reminders on important issues. They also have access to discounted rates for training and complementary management systems, Smartlog & EVOLVE. l Fire Service : Services available include fire risk assessment, fire door inspection, and fire

marshal, fire extinguisher and evacuation chair training. l E-learning: We offer e-learning packages which include over 300 titles covering the work of education establishments. We also now offer a stand-alone health and safety awareness for governors e-learning course. Why choose us Health and safety legislation requires employers to have access to competent advice on health and safety. The team’s advisers, support officers and technicians understand the activities undertaken by education establishments and other public sector organisations and have extensive experience of providing solutions suitable for clients’ specific needs.

“We at The Campion School have been supported by the oneSource Health and Safety Team in all of my time as Facilities Manager. Their advice and expertise is always readily available and extremely valuable to us.” - Chris Connor, Facilities Manager - The Campion School

For more information, please visit www.hes.org.uk or email support@hes.org.uk

Human Resources As a service provider, our purpose is to work in partnership with our schools to ensure quality of HR practice and that issues arising from employing people are managed well. We are a well-established service with a proven track record in providing comprehensive and high-quality Human Resources (HR) services to schools and educational settings within the framework of nationally and locally agreed terms and conditions. We work in partnership by providing professional advice, support and guidance across a broad spectrum of employee relations policy and practice.

What the service offers Our Human Resources Service provides complete cover on both employee relations and conditions of employment as follows: l Employee relations (ER) A dedicated HR Consultant will provide unlimited support to resolve individual employee relations issues. Schools will also have support from the wider HR team in terms of providing model policies and management toolkits which are reviewed annually as well as general HR advice that is not related to a specific case. l Conditions of employment Schools will have a named HR Officer who will be the point of contact for contracts and variation letters as well as on the administration of terms and conditions of employment. Schools will also have the support from the wider HR Team in terms of continual review and improvement of the documentation and systems we use and to ensure that schools are kept up- to-date of any changes that affect this service.

l HR support This is a bespoke service specifically designed for Multi Academy Trusts who have a dedicated HR function within their Trust. MATs will have access to a named HR Consultant to advise on ER issues, and the HR Manager for the provision of strategic support which includes production of bespoke HR policies and management toolkits. Why choose us Our services are designed to add value by: l Helping governors and the leadership/ executive team to improve people performance l Supporting governors and the leadership/ executive team to resolve issues which arise from employing people l Developing and improving quality of HR practice l Pro-actively supporting and delivering efficient pay and conditions related administration.

For more information, please visit www.hes.org.uk or email support@hes.org.uk

Internal Audit Our team of experienced, friendly and open auditors will deliver a comprehensive assurance programme tailored to your individual school and designed to ensure compliance with both legislative and local policy. Internal Audit can offer their service to Havering maintained schools, academies and out of borough schools. Havering maintained schools are currently audited by the local authority and, in the interim years, can purchase a health check which provides assurances to headteachers and governing bodies with regards to the system of internal control in the school’s key risk areas. Academies and out of borough schools are able to purchase a tailored service to suit their requirements.

What the service offers Maintained Schools: l A review of the key systems and processes in the school focusing on specific areas l Follow-up of prior recommendations to provide assurance to the governing body that weaknesses previously identified have been addressed l A written report including a judgment on the level of assurance

l A review of a specific area of risk as a one- off piece of work with an assurance report on the area reviewed Academy & out of borough schools: l A review on pre-agreed areas of risk with a written assurance report l Bespoke consultancy All reviews are undertaken remotely.

For more information, please visit www.hes.org.uk or email support@hes.org.uk

Local Management Information Services (LMiS) Enabling a school to realise the full potential of their Management Information System is fundamental for the smooth running of the organisation and whole school improvement. We provide a professional service delivering proactive advice, training and support to achieve excellence. The service is delivered by experienced staff dedicated to the success of your school.

What the service offers l Telephone, remote and on-site support for the full SIMS software suite, Arbor and FMS l Telephone helpdesk operated by MIS experts for fault resolution, service requests, support and advice l The upgrade service delivers installation of all SIMS and FMS upgrades and patches outside school hours, other than in exceptional circumstances l Full training programme is published on the HES portal l Bespoke training is available l Regular user group meetings with software updates l Advice and support for statutory data collections using SIMS and Arbor e.g. School Census, School Workforce Census, End of Key Stage assessments and Post 16 Learning Aims l Consultancy service for on-site support and training for individuals, groups of staff, staff meetings, inset days, SMT meetings, data health checks, etc l Technical support for the SIMS infrastructure and databases l Optional packages are available to purchase, e.g., annual update to pupil premium indicators in SIMS, set up of new academic year and admissions l Finance Assistant for FMS - Insurance Scheme for Primary Schools.

Why choose us l The service is delivered by an experienced team with a firm commitment to customer satisfaction l Team members have in-depth knowledge of schools and their financial management systems l Support covers the full software suites, offering a successful and holistic service l SIMS and FMS upgrades and software patches are installed outside school hours, except in exceptional circumstances l Access to high-quality, SIMS and FMS training courses, workshops and Arbor overview sessions held at our dedicated training room or online l Training courses are led by suitably experienced trainers, working with other providers if necessary l Regular consultation with users and clear, impartial advice on MIS software l Telephone helpdesk is operated by experts in SIMS and Arbor l Critical SIMS and Arbor software failures will be responded to swiftly, on-site if necessary l Development, maintenance and support for recording and analysing statutory and ongoing assessment within the MIS l Team members maintain strong links with other departments in the LA and outside agencies. They keep their knowledge up-to- date providing timely, consistent guidance to ensure successful outcomes.

“LMiS admin and finance are the schools’ safety net. Nothing is too much trouble, no question too silly or small. They are really well appreciated.” - Primary School, Business Manager

Contact us: James Patient | MIS Support & Education Data Team Manager (Schools) | 01708 433 160 | data.manager@havering.gov.uk

For more information, please visit www.hes.org.uk or email support@hes.org.uk

Passenger Travel Services The Passenger Travel Service (PTS) team can provide your school with specialised transport to meet the majority of your requirements. Transport is available 7 days a week. Trips to destinations in England, Scotland, Wales and the near continent can be quoted for. What the service offers l Transport by the following vehicles: - 7 seat people carriers - 15 seat van conversion wheelchair accessible bus - 16 seat coach built wheelchair accessible bus - 18 seat van conversion wheelchair accessible bus - 24 seat coach built wheelchair accessible bus - 28 seat coach built wheelchair accessible buses - 30 seat coach built wheelchair accessible bus - 34 seat coach built wheelchair accessible bus - 39 seat coach built wheelchair accessible bus - 43 seat coach built wheelchair accessible bus - 59 seat coach with full locker spaces, wheelchair accessible - 72 seat coach built wheelchair accessible bus - 72 seat coach with locker spaces, wheelchair accessible - 73 seat (fully seat belted) double decker bus wheelchair accessible l Transport can be arranged for any trips in the UK and possibly Europe. l Transport can also meet your requirements for ad-hoc bookings for swimming, sports days, special events, museums, zoos and educational trips/excursions away.

For more information, please visit www.hes.org.uk or email support@hes.org.uk

Payroll Service oneSource People Transactional Services provides a professional, comprehensive and automated payroll service. oneSource People Transactional Services is a fully comprehensive payroll service that deals with all aspects and requirements associated with payroll.

What the service offers l A dedicated team delivering telephone support with a named payroll officer for provision of your monthly reports. l Compliance in all statutory and mandatory payroll functions: - Real Time information (RTI) - PAYE, National Insurance and student loan administration - Calculation and payment of the Apprenticeship Levy - Payment and reporting of statutory and contractual maternity, paternity, adoption, shared parental and sick pay - Processing and payment of attachment of earnings orders, charitable donations and other third party payments - Pensions Automatic Enrolment l Monthly payslip generation to all employees l Implementation of pay awards, including calculation and payment of arrears l Monthly payments undertaken by BACS directly to employees and third party accounts l Support with monthly Local Government Pension Scheme (LGPS) administration and Teachers’ Pension Scheme (TPS) returns l Full reconciliation of payments made to all third parties including HMRC and Teachers Pension l Production and submission of Monthly Data Collection (MDC) to Teachers Pensions

l Calculation and payment of redundancy payments and gratuities to non- pensionable employees l Administer multiple terms and conditions of service l Liaison with HM Revenue and Customs, Teachers’ Pensions and external auditors Facility to process manual payments; relating to urgent salaries or wages adjustments as requested (at additional charge). Why choose us We have extensive experience and offer a comprehensive start-to-finish payroll service, including liaising directly with HMRC and other external bodies on an employers behalf. We are also fully real time information (RTI) and automatic enrollment compliant as well as responsible for administering Teachers’ pensions, which includes the submission of End of Year certificates, Monthly Data Collections and making third party payments on behalf of employers. This service offering is only for Maintained, Voluntary Aided and Foundation schools in Havering.

For more information, please visit www.hes.org.uk or email support@hes.org.uk

Printing Services We offer a full range of services, including artwork creation, logistics, variable data printing, mailing and more. The aim of our service is to obtain best value for the supply and production of print for the Council and its partner organisations and to free up client time, allowing clients to perform their core duties.

What the service offers l A full range of print material, headed

paper, posters of any size, banners, pull-up banners, leaflets, booklets and much more l Create artwork-ready design l Print management and procurement facilities l Printed matter

l Print consultation service l Mailing and bulk mailing l Variable data printing l Bank giros l Numbering l Excel and word mail merges l Duplicate receipt books l Official order pads l Delivery service

For more information, please visit www.hes.org.uk or email support@hes.org.uk

Schools Attendance Support Services A highly experienced professional service providing proactive advice, guidance and training to schools and academies to increase pupil’s attendance allowing them to thrive in education. The services meets the wider sustainability goals, follows legal precedence and offers best value. A unique service delivered by dedicated attendance officers who are experienced and specialise in supporting schools effectively across every key stage. Officers have a thorough understanding of local and national issues around pupil attendance and are adaptable to meet your school’s needs whilst ensuring schools remain legally compliant with coding of pupils.

What the service offers Being in the unique position of working within a wider team that covers all aspects of pupil education, staff have instant access to wider multi-agency services and are best placed to establish non-attendance issues and potential concerns with non- engagement families. The team can signpost to partner agencies instantly to ensure early intervention is available to the whole family; schools would not be in a position to do this. By joining our service, we will ensure: l Regular support from a dedicated attendance officer including absence cover l Early intervention support and casework management l Outreach work with pupils and families including home visits l Attendance at multi-agency meetings and case conferences for pupils causing concern l Investigation of causes for absence for cases meeting the criteria for legal intervention l Support to improve whole school attendance and reduce persistent absence l Training on coding and off-roll procedures l Bespoke initiatives to improve attendance including attendance panels and late gates l Pre-Ofsted health check preparations l Provide legal guidance to ensure statutory processes are followed accordingly

Why choose us Professional, experienced and customer- focused staff are used to deliver our high- quality services. All staff are trained to the highest standards and have enhanced DBS checks which are monitored regularly. Bespoke options are available to suit school budgets. You will have day-to-day access to advice and guidance when in an emergency situation.

For more information, please visit www.hes.org.uk or email support@hes.org.uk

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