All Clean Softwash November 2018

What Makes an 82-Year-Old Business Book Relevant? Dale Carnegie’s Classic Offers Timeless Advice

It’s a tall claim to say that a book will change your life, but this one has certainly had a profound impact on many people. Despite having been originally published 82 years ago, Dale Carnegie’s effervescent classic “How to Win Friends and Influence People” is still recommended by everyone who comes across it, and it’s one of the best-selling books of all time. In 2011, the book was No. 19 on Time’s most influential books list. How has it remained relevant in a massively different, technologically advanced world? Fundamentally, Carnegie’s book focuses on people, who may evolve, but whose basic needs don’t change much. We all need to feel valued, appreciated, and respected. By fulfilling these needs for your business associates, you will indeed win friends and influence them. When it comes to business, showing a genuine interest in the other person goes a long way toward building a lasting relationship, something we all know is key to converting leads into sales. With a message based

on relationships, Carnegie’s book hasn’t grown stale with time. Here are three of his suggestions that you can implement today. BE AUTHENTIC Carnegie’s methods for winning people over are, at their core, about authenticity. “Show a genuine interest in others,” he instructs. “Give honest and sincere appreciation” and “Be a good listener.” Adopt this advice by paying extra attention when a client introduces themselves. A person’s name is important, because, according to Carnegie, it may be “the sweetest and most important sound in any language” to that individual. BE NICE Carnegie’s ideas are revolutionary in their simplicity. This is what makes almost anyone who reads the book able to implement them immediately and see results. As Robert Kelsey, author of several business and self-help books himself, points out, Carnegie’s first principle was simply “Be nice.” “That will always be an

important thing to remember in whatever business you’re in,” Kelsey says. “His advice will always be relevant.” In the chapter entitled “Six Ways to Make People Like You,” Carnegie’s second suggestion is similarly straightforward: “Smile.” We’ve all read science on the psychological effects of smiling, but it’s still too easy to forget this simple gesture. BE HONEST Be transparent with partners and clients, and as Carnegie suggests, be quick to admit when you’re wrong. When it comes to conflict, being right won’t win you anything — it’s better to avoid that lose-lose scenario and instead listen to your associate’s point of view. Respect their opinions. Even better, begin with something you know they’ll say an enthusiastic “yes” to. Set your relationships up for success by implementing Carnegie’s timeless, genuine advice, and see the results for yourself.

Meet Britni Gonzalez Tigard’s New Office Manager

Britni Gonzalez recently joined the All- Clean! team as our office manager in Tigard. Though she’s only been here a few months, she knew from day one that she would love it here. “All-Clean! is a great company to work for,” Britni says. “It’s a place where everyone loves what they do and pulls their own weight. I like to describe it as the happiest dysfunctional family I’ve ever been a part of.”

We’d have to agree with Britni’s assessment of her duties. In her short time here, she’s quickly become the glue that holds the Tigard office together. Plus, her bubbly personality consistently raises our spirits. Honestly, it’s hard to imagine what our workflow was like before Britni got here, which is the ultimate testament to what she’s added to our company. When she’s not busy keeping our Tigard location running smoothly, Britni is probably running after her son, Jaxton. “As hectic as work can get, it’s nothing compared to the boundless energy of a 7-year- old,” she reveals. “Jaxton is very artistically and creatively inclined, so there’s always a project or three we’re working on together. He recently discovered the joy of science experiments and has been slowly turning our house into a makeshift lab.” All-Clean! SoftWash is lucky to have employees as passionate and engaged as Britni Gonzalez. As surely as Britni knew she’d love working here, we knew she would be a perfect fit for our team.

Britni describes her job as a little bit of everything. “I’m usually the first one in the building,” she says. “I make sure that the crews have everything they need to make their days run smoothly, send invoices to clients, field calls, do scheduling — whatever I can to lend a hand. Basically, I view my job as handling all the extra stuff so that our crews can focus on providing exceptional service to our customers. My goal is to make everyone’s lives a little easier.”

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