TERMS & CONDITIONS
Complaints regarding a hotel's standards or amenities should be addressed directly with the hotel's management (Point of Service). Refunds are not normally considered by hotels if they were not given an opportunity to address those complaints locally. Airline flight cancellations and delays for any reason are not the responsibility of Central Holidays and please submit your claim directly to the airline. However, Central Holidays does not guarantee airline response. Refunds are processed to the credit card(s) originally used for payment on the booking. These terms may not be changed by anyone other than an authorized representative of Central Holidays and must be documented in writing. Central Holidays is not obliged to guarantee promises (written or verbal) made by local hotel staff, tour guides, or any other persons not under direct employ of Central Holidays. G. MISCELLANEOUS TERMS AND CONDITIONS •Waiver Responsibility: Central Holidays, a division of SGI US, LLC, 250 Moonachie Road, Moonachie, NJ 07074,its and their employees, shareholders, officers and directors (collectively, "Central Holidays") does not own or operate any entity which is to or does provide goods or services for your trip, including, for example, lodging facilities, transportation companies, guides or trip leaders, food service providers, equipment suppliers, ground operators, etc., including, without limitation, various entities which may utilize the Central Holidays name. Central Holidays is not responsible for any negligent or willful act or failure to act of any such person or entity nor for any act or inaction of any other third party not under its control. Without limitation Central Holidays is not liable for any direct, indirect, consequential, or incidental damage, injury, death, loss, accident, delay, inconvenience or irregularity of any kind which may be occasioned by reason of any act or omission beyond its control, including, without limitation, any willful or negligent act, failure to act, breach of contract of any third party such as an airline, train, hotel, whether or not it uses the Central Holidays name, which is, to, or does supply any goods or services for this trip. Central Holidays is not responsible for any loss, injury, death or inconvenience due to delay or changes in schedule, overbooking or downgrading of accommodations, insolvency, or default of any third party, attacks by animals, sickness, the lack of appropriate medical care, evacuation to same, if necessary, weather, strikes, acts of God or government, acts of terrorism or the threat thereof, force majeure, war, quarantine, epidemics or the threat thereof, criminal activity, or any other cause beyond its control. •Errors and Omissions: Payment of deposit and/or issue of final documents shall be deemed your consent to the Terms and Conditions herein. Each passenger understands that CENTRAL HOLIDAYS will be accepting that passenger’s booking in trust upon such passenger’s acceptance of the Terms and Conditions as outlined in this brochure and our website. Terms and Conditions listed are those in effect at time of printing and will remain until replaced. Any new or re-issue of Terms and Conditions will replace all previous versions. No person, other than an authorized representative of CENTRAL HOLIDAYS is authorized, by a document in writing, to vary, add or waive any term or condition in this brochure, including any term or condition set forth in the preceding provisions. All transport onboard ship is provided subject to the terms and conditions of the Passenger Contract that you will receive with your final documentation. The Passenger Contract on cruise ships is governed by international law and may be subject to the Athens Protocol on Limits of Recoverable Damage as determined by the International Monetary Fund. NOTE: CENTRAL HOLIDAYS IS NOT RESPONSIBLE FOR ANY TYPOGRAPHICAL OR PRINTING ERRORS FOUND IN THIS BROCHURE OR ON OUR WEBSITE. For the most updated Terms & Conditions, visit our website. • ARBITRATION: Any controversy or claim arising out of or relating in any way to these Terms & Conditions, to this Tour Agreement, to these brochure, or any other information relating in any way to the trip, or to the trip itself shall be resolved exclusively by binding arbitration in Moonachie, New Jersey in accordance with the commercial rules of the American Arbitration Association then existent. In any such arbitration the substantive (but not procedural) law of New Jersey will apply. The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this contract, including but not limited to any claim that all or any part of this contract is void or voidable.
prior to the tour's departure, and all money will be refunded. Central Holidays will not be held responsible for any costs relating to the issuance and/or cancellation of airline tickets which are not purchased directly from Central Holidays including but not limited to airline tickets and/or travel insurance or visa fees. Voluntary cancellations due to political instability, acts of terrorism, government intervention or U.S. State Department warning will be subject to the above fees, provided the program is deemed (by Central Holidays) able to continue. •CHANGE FEES Due to the expense incurred in making any changes, a $50 per person fee ($25 for car rental) will be assessed for each change made on deposited bookings up to full payment due date. This includes changes made to passenger's name, hotel, departure/return dates, itinerary and air or ground transportation. A change of tour date and name changes on ESCORTED, INDEPENDENT AND CRUISE PACKAGE TOURS, and Car rentals within full payment date are treated as a cancellation. In addition, any changes to the air portion, at any time, may be subject to additional charges as imposed by the respective airline. TRAVEL INFO & RESTRICTIONS •AIR ARRANGEMENTS SEAT ASSIGNMENT AND SPECIAL REQUEST: Requests for meal requirements, special services and frequent flyer miles (subject to specific airlines rules & availability), are at the sole discretion of the airline; please contact the airline directly to make the necessary arrangements. Some airlines require tickets to be paid in full in order to request special services. As a courtesy to the passenger - once the airline tickets are paid in full and following the rules of the airlines - if possible, we can provide air seats assignments. Please note that - as per airline rules - these seats assignments are not guaranteed. The Airline has the right to modify and reassign, at their own discretion, the seats already assigned and reassign them at check-in time. Central Holidays declines any responsibility and will not accept any complaint related to these procedures. Some airlines are charging for seat reservations. These fees - if applicable - are at charge of the passengers and are never included in our quotations. Once you have checked-in is your responsibility to work with the airline directly to reach your final destination or to make any alternate arrangements including possible changes on the return portion of your trip. In case you miss your flight or a connection, you must work with the specific airline and make all the possible arrangements to reach your final destination. Central Holidays will not be responsible for any additional expenses you may incur because of flight cancellations, flight delays or rescheduled, missed flights after airport check-in. OWN FLIGHT ARRANGMENTS: If you purchase your own flight tickets from companies, other than Central Holidays, we cannot be held responsible for the cancellation fees of air ticket/s in case we may cancel a departure for any reason whatsoever. If you wish to purchase your own flight tickets with a third party, we suggest you purchase airline tickets that allow you to make changes or cancellations of flights subject to minimum penalties – none of such penalties are the responsibility of Central Holidays. •VISA & PASSPORTS U.S. Citizens require a valid US passport. Non-U.S. citizens should consult their travel agent or consulate. All passengers are responsible for ensuring they have the proper travel documents and MUST CHECK with the respective consulates or visa agency to determine whether any visas are required. Passengers are also responsible for the validity of their passport and we suggest checking with U.S. Department of State Rules/Regulations. Central Holidays will not be held responsible for any passport and/or visa negligence on the part of passengers. Visas for travel to Cuba are obtained by Central Holidays prior to the commencement of your program and will be provided on the first evening of your program by your Central Holidays Group Leader. Information on the visa application process will be sent to you upon confirmation of your booking. It is your responsibility to comply with all visa regulation processes and timelines. F. REFUNDS & COMPLAINTS All claims must be received in our Customer Relations Department either by email or USPS to our offices within 30 days after scheduled return date and will be promptly acknowledged. However related processing, verifications and settlements may take up to 60 days or longer. It is the responsibility of the client to document potential claims at the Point of Service in order for claim/refund consideration. When requesting a refund by e- mail for non-provided services, claimant must return the original service voucher by mail for said non-provided services in order for this request to be evaluated and eventually settled.
The acceptance of below disclosed partial terms and conditions implies the acceptance of our full terms and conditions as displayed in our website.GENERAL TERMS: 1. ACCEPTANCE: The purchase/payment of any travel services offered by Central Holidays constitutes a contractual arrangement between the Passenger and/or Travel Agent (all together as “You”) and SGI US LLC (dba CENTRAL HOLIDAYS., JOURNEYS BY CH, OUTDOOR JOURNEYS, PASSION TOURS, WORLD ON SKIS, MAIELLANO, STI, COSTA CRUISE TOURS, FRANCE VACATIONS, ENCHANTING RIVER CRUISES, CIG NORTH AMERICA) (“Central Holidays”) and represents your acceptance of SGI US LLC Terms & Conditions. You are required to read and acknowledge Terms and Conditions on our website before making any reservation with us. Payment of deposit and/or final payment will be considered as full acceptance of our Terms and Conditions herein reported and fully disclosed on our website. Each passenger understands that CENTRAL HOLIDAYS will be accepting that passenger’s reservation in trust upon such passenger’s acceptance of the Terms and Conditions as outlined in this brochure and on our website. 2. TOUR PRICES/PRICE GUARANTEE: Prices are based on official rate of exchange at the time of printing. Once we have received your full payment for any program, the price is guaranteed and any subsequent increases are at our expense. Optional air transportation is not included; however if purchased, fuel surcharge, all security fees, airport taxes and fees and/or any other governmental or local taxes and fees will be included. Airfares provided at the time of deposit are subject to change until full payment is received and ticket is issued. Some airfares may require instant purchase. We strongly recommend you purchase air through Central Holidays. In case of a human or computer billing error, we reserve the right to re-invoice for the correct amount. A full refund will be made to passengers not wishing to pay increases provided the passengers' written cancellation is received by us within 5 business days after price increase notification. We do not breakdown costs of individual services included in an itinerary. 4. INVOICING: You are responsible for verifying everything on your invoice is accurate and complete, including dates of travel, options selected, and that each name matches the relevant passport. Central Holidays cannot accept responsibility if we are not notified of inaccuracies within 5 days of sending out the invoice. Changes are subject to the fees and penalties noted below. In the case of billing errors, Central Holidays reserves the right to re-invoice you with correct pricing. 5. SCHEDULED GROUP TRAVEL EXPERIENCE PROGRAM(S) PAYMENT POLICY (unless otherwise stated in the brochure/travel credit policy/supplemental document/on-line booking engine): - Deposit of $700 per person due at time of registration - Final Payment due at 120 days prior to departure •LATE PAYMENTS: Payments made after the due date are subject to $50 late payment fees. •CANCELLATION PENALTIES & CHANGE FEES SCHEDULED GROUP TRAVEL EXPERIENCE PROGRAM(S) CANCELLATION POLICY (unless otherwise stated in the brochure/travel credit policy/supplemental document/on-line booking engine): - Cancellations received with 121 days or more prior to departure, $500 per person* is non-refundable. - Cancellations received between 120 and 91 days prior to departure, initial deposit is retained per person*+ - Cancellations received between 90 and 61 days prior to departure, 65% is retained per person*+ - Cancellations received between 60 and 31 days prior to departure, 85% is retained per person*+ - Cancellations received 30 days or less prior to the departure, or no show = 100% of the package price is retained*+ Notes: *Additional penalties incurred on behalf of the Passenger may also be charged. Such other expenses include, but are not limited to, airline tickets, optional tours, optional extensions, cost of trip cancellation & interruption insurance. +A person becoming a single occupant because of the roommate’s cancellation must pay the single supplement. Central Holidays reserves the right to adjust pricing based on currency fluctuations, gas increases, and government/airline- imposed charges. Non-Operation of Escorted Tour - Escorted tour packages are based upon a minimum number of participants. Cancellation of any tour for lack of participation will be advised at least 45 days
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For more information, call: 866.613.5599 or visit: www.centralholidays.com
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