for Agents
Licensed life agents only. Agents are required to act within the scope of their license. Commissions are payable to licensed life insurance agents only. Do not distribute.
Portal Status
What does this mean?
What actions can you take?
Your client may apply for TruStage™ Guaranteed Acceptance Whole Life. Coverage is guaranteed, and no underwriting is required. Please see the TruStage™ Life Underwriting Guide for more info about TruStage’s underwriting guidelines and knockout conditions.
Unfortunately, your client did not qualify for this product.
Disqualified
Email ethosforagent@getethos.com or call (415) 797-0864 for help!
Unknown
This status could indicate an unusual error.
Payment
Portal Status
What does this mean?
What actions can you take?
The initial premium payment failed. Payment information must be updated to issue the policy.
Contact your client and help them update their billing information so the policy can be issued.
Initial Premium Failed
The policy ' s bank draft failed. Payment information must be updated to re - issue the policy.
Contact your client and help them update their billing information so the policy can be issued.
Initial Premium Reversed
This policy is set to start and be issued at a future date. All the requirements are complete and on the future date, the premium will be collected and the policy will be issued. This policy is set to start and be issued at a future date. All the requirements are complete and on the future date, the premium will be collected and policy will be issued.
Contact your client near their activation date. R emind them to have su ffi cient funds in their account on the date the policy is set to be issued.
Issue on a Future Date
M ake sure your client has su ffi cient funds in their bank account or credit card on the date the policy is set to be issued.
S u b mitted f or Future I ss uanc e
Future Dated Issuan c e Failed
Contact your client and help them update their billing information so the policy can be issued.
The initial premium payment has failed.
Inactive Applications
Portal Status
What does this mean?
What actions can you take?
This application has been closed (likely due to inactivity or by you / your client ' s request).
Contact your client and check to see if they are still interested. I f so, start a new application for them!
C losed
This policy was canceled due to an invalid or fraudulent application.
In v alid App li c ation
H elp the client fi nd new coverage.
The policy was unissued. This is typically due to a payment failure or because you or your client requested a change on their policy.
Contact your client to log back into Ethos. They will either need to update their payment method and / or complete an e - signature to re - issue the policy.
Poli cy Unissued
Please see our Field Underwriting Guide for more about our underwriting guidelines and knockout conditions.
Unfortunately, we are unable to o ff er coverage to your client.
De c lined
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