Client Status Cheat Sheet

Licensed life agents only. Agents are required to act within the scope of their license. Commissions are payable to licensed life insurance agents only. Do not distribute.

Payment

Portal Status

What does this mean?

What actions can you take?

Initial Premium Failed

The initial premium payment failed. Payment information must be updated to issue the policy.

Contact your client and help them update their billing information so the policy can be issued.

Initial Premium Reversed

The policy's bank draft failed. Payment information must be updated to re-issue the policy.

Contact your client and help them update their billing information so the policy can be issued.

Issue on a Future Date

This policy is set to start and be issued at a future date. All the requirements are complete and on the future date, the premium will be collected and the policy will be issued. This policy is set to start and be issued at a future date. All the requirements are complete and on the future date, the premium will be collected and policy will be issued.

Make sure your client has sufficient funds in their bank account or credit card on the date the policy is set to be issued. Make sure your client has sufficient funds in their bank account or credit card on the date the policy is set to be issued.

Submitted for Future Issuance

Future Dated Issuance Failed

The initial premium payment has failed.

Contact your client and help them update their billing information so the policy can be issued.

I na c t iv e Applic at io n s

Portal Status

What does this mean?

What actions can you take?

C losed

The application was closed for an administrati v e reason. F or e x ample, if there was a duplicate application or some error that required you to restart.

Contact your client and check to see if they are still interested. I f so, start a new application for them !

Invalid App lication

This policy was canceled due to an in v alid or fraudulent application.

H elp the client fi nd new co v erage.

Polic y U nissued

The policy was unissued. This is typically due to a payment failure or because you or your client requested a change on their policy.

Contact your client to log back into E thos. They will either need to update their payment method and / or complete an e-signature to re-issue the policy. for more about our underwriting guidelines and knockout conditions. Field Underwriting Guide Please see our

Declined

U nfortunately, we are unable to o ff er co v erage to your client.

agents @ getethos.com

Made with FlippingBook - professional solution for displaying marketing and sales documents online