for Agents
Licensed life agents only. Agents are required to act within the scope of their license. Commissions are payable to licensed life insurance agents only. Do not distribute.
Policy Status
In-force
Portal Status
What does this mean?
What actions can you take?
Many agents check in on their clients annually to see if anything has changed — a bigger house, a new member of the family, or other significant events.
Premium Paying
Policy is in good standing and coverage is in force.
Pro Tip: Use this opportunity to ask if their spouse, friends or family need coverage.
The application documents have been received and acknowledged by the carrier. The carrier is now generating the policy contract for the client.
Pending Contract Generation
No action required.
The policy's recurring premium payment failed. Your client must update their payment information or the policy may lapse.
C ontact your client and help them update their billing information.
Renewal Premium Failed
This policy is in process of being re - issued with new contract terms. This typically happens when the policyowner wants to make a change within the free look period without reapplying.
Pending Rei ss ue
No action required.
The policy is in - force. The recurring premium's ACH debit is processing.
Renewal Premium Proce ss ing
No action required.
C ontact your client, let them know that payment is pending, and answer any questions they may have !
The policy is in - force but the initial premium ACH p ayment has not cleared yet.
Pending I nitial Premium
The most recent payment has not been received and the policy has entered the grace period. C overage is active but if payment is not received by the end of the grace period, coverage will be terminated. The carrier is auditing this policy for material misrepresentation in the application. I f misrepresentation is discovered, the policy may be rescinded - meaning premiums are reversed and commissions are charged back.
C ontact your client, find out what happened, and see if you can help them update their payment information.
Grace Period
A udit Pending
H elp your client find new coverage.
The policy owner has requested to cancel their policy. The policy will remain in force and be canceled right before their ne x t scheduled payment.
S c h eduled Cancellation
H elp your client find new coverage.
This policy is being converted to a permanent product.
Pending Con v er s ion
No action required.
agents @ getethos.com
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