Licensed life agents only. Agents are required to act within the scope of their license. Commissions are payable to licensed life insurance agents only. Do not distribute.
Terminated
Portal Status
What does this mean?
What actions can you take?
Lapsed
Coverage terminated due to lack of payment.
Contact your client, find out what happened, and see if you can help them with a new application
or work with them to submit a reinstatement application.
Closed
Policy is closed after 30 days of initial premium failure if the client does not provide new billing information.
Contact your client and check to see if they are still interested. If so, help them start a new application! Contact your client, find out what has happened, and see if you can help them with a new application.
Free Look Canceled
Policy owner requested to cancel their coverage within the free look period. A refund will be processed.
Rescinded
T he policy has been rescinded due to material misrepresentation on the application. T he client should have received a letter e x plaining why the policy has been rescinded.
R each out to your client, and let them know about the situation if they are not aware.
Canceled
T his policy has been canceled and coverage is no longer in force.
H elp your client find new coverage.
D ea th Clai m P endin g
A death claim has been submitted.
R each out to the client to see if there is anything they can do to support the family during this di ffi cult time. R each out to the client to see if there is anything they can do to support the family during thi s di ffi cult time.
D ea th Clai m
T he carrier has received the death claim and will promptly process the client ' s claim.
Reins t a t e m en t A pplica t ion P endin g
Policy owner has applied for reinstatement of their coverage. Application is being reviewed by carrier.
Wait until carrier review is complete.
M a tu red
T his policy has matured and is no longer in force.
H elp your client find new coverage.
T er m Ex pired
T he initial term of the policy e x pired and the insured did not renew.
D epending on the contract, coverage may still be available but at a di ff erent premium based on their current age and health.
Contact the client and help them look at new policy options if coverage is still needed.
S u rrendered
T his policy has been surrendered and coverage is no longer in force.
Contact your client, find out what happened, and see if you can help them with a new application.
N o t T aken
T he initial premium was never received or the policy was not accepted by the client.
Work with your client to start a new application.
La t e Off er P eriod
T he policy has terminated due to lack of payment. H owever the carrier will reinstate the coverage automatically if the payment is received prior to the end of the L ate Off er Period.
Contact the client immediately and help them update their billing information.
agents @ getethos.com
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