IDC defines digitally-savvy SMBs as “digitally determined.” Digitally determined SMBs are more likely to report revenue increases than their less digitally determined counterparts. There are multiple challenges to success in this new world.²
As work is increasingly becoming not just a place to go, but something that can be done from anywhere, many business owners and managers are stepping back now to plan how to address hybrid and remote workers on a more permanent basis. A PwC US Remote Work Survey of US executives in 2021 found businesses are continuing investment to support hybrid work models. The top two planned investment areas are tools to enable virtual collaboration and IT infrastructure to support virtual connectivity.¹
60%
About 60% of the workforce is choosing to work in a hybrid model
¹ PwC US Remote Work Survey, January 2021 ² WSJ, From Remote Work to Hybrid Work, 2021
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