Colleagues Mail
There is no home delivery of mail in the KSA. All mail is delivered to post office boxes. All colleagues should use the Hotel mail address for their personal mail unless a personal post office box is rented by the colleagues. If the colleague shall use the Hotel mail address, a clear name with the relevant department must be written on said mail to assist in the process of distributing personal mail accordingly.
When the colleague leaves the company, he/she should inform all parties about their new mailing address.
Use of Keys
For colleagues who are required to handle keys, a signature is required from the colleagues concerned on the collection and return of the keys.
General Rules and Regulations
- Sleeping, loitering, or spitting on the Hotel premises is strictly prohibited. - Colleagues may only smoke in the designated smoking areas; must dispose of cigarettes and wash their hands before returning to work. - Colleagues are not allowed to shout or interrupt the quietness of the Hotel. While on duty, unnecessary conversation is to be avoided and voices must never be raised when dealing with guests. - Eating and drinking outside the Colleagues Restaurant are not permitted. Any food and drinks returned from the areas where they have been served to guests must be brought immediately to the dish washing areas. - Colleagues may not turn on a radio or play musical instruments in the Hotel. - Colleagues may not chew gum while on duty. - Any problems and or abnormal situations that may arise during the execution of duty should be correctly rectified immediately and then reported to the attention of the respective Manager or the Executive on Duty. - Colleagues are not allowed to keep or use guest items. Any complimentary items, such as beverages, fruit baskets, amenities etc. left behind by guests after checking out must be sent to Room Service or the Housekeeping Department for appropriate handling.
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