Other Accidents
If there is a casualty, call Security or the emergency number for assistance, who will in turn inform the Doctor or help the injured person to the Clinic or Hospital immediately. The Guest Service Centre will then report to Management.
If there is a casualty in the Accommodation, colleagues should call the Security Officer on- duty who will in turn inform the Housing Manager about the Situation.
Assembly Points
In the case of emergency, all guests and colleagues will have to evacuate the building and immediately go to an Assembly Point allocated by the Hotel, usually situated outside the building (the location will be communicated to you during the fire Training).
Personal Development and Learning
Departmental and Management Induction
If you are a Service Associate or Service Leader you are given a comprehensive overview of other departments in your division to learn basic product knowledge and understand how the other departments relate to your role.
If you are a management colleague, you are given a comprehensive overview of all the divisions.
Education and Learning Sponsorship Scheme
The Hotel provides many facilities and courses for personal and professional development and may approve an educational subsidy towards the cost of tuition fees up to a maximum of 100% subject to certain conditions set by the Hotel.
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