Colleague Hand Book

Shangri-La Academy (Online Learning website)

Knowledge & skill development has been digitalized. All existing as well as new colleagues (as part of their orientation) are encouraged to do mandatory courses as well as other functional and essential online courses to enrich their knowledge by using Shangri-La academy portal. Colleagues can login to official website: www.academy.shangri-la.com using the login id and password provided by Learning & Development team.

Orientation

Whilst department and division induction gives you information relating to your job, orientation gives you an overview of the hotel and the company. It is designed to welcome you into the Shangri-La family and help you understand our culture and the way we behave.

Job Descriptions

Part of employment you have been sent a job description. If you transfer to a new role you will be given a job description that outlines the tasks and responsibilities of your job. You need to understand this document, so please ask if you are unsure about anything it contains.

Departmental On-the-Job Learning

Your Departmental Trainer will organize for you to be trained on all aspects of your job. This may include;

1. Further explanation of your job description if required 2. Technical skills training 3. Training on relevant computer systems 4. The Shangri-La Experience on Shangri-La online academy and on the job 5. Standard Operating Procedures 6. Shangri-la Circle Programs 7. Department policies and procedures

Internal and external courses, workshops and conferences

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