Colleagues in certain positions may be invited to attend annual workshops and conferences to enhance their knowledge and skills in their field of specialization.
Individual Development Plans (IDP)
An Individual Development Plan is a written plan of your career goals to develop specific knowledge and skill competencies. The plan specifies learning activities one will be involved in. For colleagues who are identified as a successor for a specific role, IDPs are closely linked to the career goals identified in your PDR. The IDP will be mutually designed and agreed to by you and your manager and it is important you take an active interest in it and ensure it is action upon. Balanced Score Card The Balanced scorecard is a strategic management tool. That enables us to assess health and performance from a holistic perspective across various dimensions. It aligns the entire organization behind our key focus areas for the year. It offers transparency and tracks performance using focus areas that can be measured, quantified, benchmarked, and aggregated.
General Information
Guest Delight Program
The Guest Delight Program is a recognition program that shows appreciation and rewards colleagues who go the ‘extra mile’ to delight guests or enable their colleagues to delight the guests. Guest Delight cards are available for hotel guests in a special display with a box at the Front Desk and at the lift landing areas on each floor. Guest Delight Cards and Hidden Hero Cards for Internal Guest are available in a display near the HR office. All positive comments from the Guest engagement platform will go into the Guest Delight
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