Voice
A QR code which the colleague can fill to share any concern in the Hotel or to suggest any idea to improve the services provided to internal or external guests. Should the idea be implemented the colleague is awarded by the management.
Colleagues Counselling
All colleagues are encouraged to seek counselling from their Service Leader, Service Manager, Senior Service Manager, or any colleagues of Human Resources Division. The purpose for counselling sessions is to acknowledge personal, work and welfare matters.
Exit Interview
It’s a meeting between a colleague who is leaving the company after the probation period, to inquire about the job environment, the benefits, and the career development provided and find out the reasons for leaving. Performance Development Review (PDR) A twice-yearly appraisal which is a two-way communication between the colleague and his / her leader to evaluate performance and find areas for development and career planning. Colleagues’ Notice Board Digital Notice board is located near the colleague’s restaurant, comprising of various section on Sports & Social Activities, Guest Delight Programmed, Hotel Performance, Shangri-la Circle Programmed, Hotel Policy and Procedures, Training Programmers, Shangri-La Food Safety Management System, Corporate & Hotel Happenings, Community Information, etc. Intranet An electronic interactive communication tool between Corporate Office (SLIM) and all Shangri-La hotels. Office 365 An electronic communication tool between all Departments in the Hotel, all Hotels within the group and the corporate office.
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