GUIDE TO CORRECTIVE BAHAVIOUR & DISCIPLINARY
ACTION
1. Introduction
1.1 Overview
Shangri-La Hotel, Dubai believes that its most important asset is its human resources.
The role of Management is to establish policies and procedures designed to improve the
quality of work life in the Hotel. The aim is to address and sufficiently provide for the
needs of employees while at the same time, establish the standards of discipline and
professionalism required by employees in achieving service excellence.
The rules and regulations contained in this Guide are geared towards the achievement of
these objectives. The Guide provides a mechanism through which expected norms of
conduct are clearly defined to ensure consistency, objectivity and efficiency in managing
the Hotel. Further, the Guide serves as a communication tool designed to instill
discipline, harmony and fairness in handling employees. It is therefore a very effective
reminder of what we continuously aim to become, a First Choice Employer, and an
organization that has respect and consideration for one another.
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