Aire Serv of the Mid-Hudson Valley - November 2018

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COMFORT CONNECTIONS

As a business owner, stepping away for a few days can be easier said than done. Luckily, when I left the East Coast and hit the Southwest for 10 days this past fall, I had my son to lean on to keep the business running. I feel really lucky that I have a son who wants to continue in the HVAC industry and is trustworthy and hardworking enough for me to leave business in his care. Earlier this fall, my wife, Andrea, and I took the longest trip we’ve ever taken since we started Aire Serv of the Mid-Hudson Valley. For 10 days, we toured the southwestern part of the U.S., learning more about my industry and visiting with family we haven’t seen in a while. TRIP TO THE SOUTHWEST Stepping Away from Business for a 10-Day Family and Educational Break

"It’s good to know I have that support throughout the year if I need it. If I’m having trouble with a process or piece of equipment, I can give one of my fellow franchisees a call and we’ll work through it together."

For the first five days, we headed to Dallas, Texas, where I had my annual franchise meeting with Aire Serv and other Neighborly company business owners. I’ve been attending this annual meeting for the past 7 years, and every year I leave motivated and informed about the industry and new trends. This year, I gathered more

information about hiring, which is an issue everyone across all industries is dealing with as we move through a worker shortage. At Aire Serv of the Mid-Hudson Valley, we want to keep growing, and learning how to add more valuable members to our team is a key part of that expansion. The best part of this annual trip is meeting fellow HVAC experts and swapping war stories from the past year. It’s good to know I have that support throughout the year if I need it. If I’m having trouble with a process or piece of equipment, I can give one of my fellow franchisees a call and we’ll work through it together. After a refreshing and motivating time in Dallas, Andrea and I headed to the Phoenix area to visit her parents at their winter home, her aunt, her uncle, and my brother. It was definitely great to be back in this beautiful, sunny part of the country.

It was strange experiencing autumn in the desert. Here in New York, we have lush green trees and dropping temperatures in the fall, but where we were in Arizona it’s hot, and cacti and palm trees line the streets. We love New York, but it was pretty neat to experience a warm fall. Best of all, though, we had the chance to catch up with family we don’t get to see often enough. We didn’t even have any big plans, but being able to relax, reminisce, and create new memories with our loved ones was a great experience and on par with the holiday season. After returning mid-week in late September, I dove back into work, once again thankful for our team back home who allowed us to take the time away. And thankful also for the opportunity to add on some time with loved ones to our annual trip.

–Jim Serra

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