3 easy steps to connect to care Virtual care visits are convenient and easy. To schedule an appointment:
Access MDLIVE by logging into myCigna.com and clicking on “Talk to a doctor.” You can also call MDLIVE at 888.726.3171. (No phone calls for virtual dermatology.)
Select the type of care you need: medical care or counseling; cost will be displayed on both myCigna.com and MDLIVE
Follow the prompts for an on-demand urgent care visit, to make an appointment for primary or behavioral care, or to upload photos for dermatology care
Appointments are available via video or phone, whenever it’s most convenient for you. Virtual dermatology does not require an appointment.
Choice Fund HRA: $20CopayforServices provided through MDLIVE. Choice Fund HSA: Services provided through MDLIVE are covered at 80% after deductible.
Together, all the way. ® 1. Cigna provides access to virtual care through national telehealth providers as part of your plan. This service is separate from your health plan’s network and may not be available in all areas or under all plans. Referrals are not required. Video may not be available in all areas or with all providers. Refer to plan documents for complete description of virtual care services and costs. Virtual primary care through MDLIVE is only available for Cigna medical members aged 18 and older. 2. For customers who have a non-zero preventive care benefit, MDLIVE virtual wellness screenings will not cost $0 and will follow their preventive benefit. 3. Limited to labs contracted with MDLIVE for virtual wellness screenings. 4. Virtual dermatological visits through MDLIVE are completed via asynchronous messaging. Diagnoses requiring testing cannot be confirmed. Customers will be referred to seek in-person care. Treatment plans will be completed within a maximum of 3 business days, but usually within 24 hours. All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company, or its affiliates. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc. 961333 11/21 © 2021 Cigna. Some content provided under license.
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