BICSI Navigator: Your Online Benefits Center
It is with deep respect and heartfelt remembrance that BICSI honors the life and legacy of Harry James “Jim” Pfister, who passed away 24 January 2026, at age 91. Harry was a visionary leader, a dedicated professional, and a foundational figure in the advancement of the information and communications technology (ICT) profession. Harry’s imprint on our profession is profound. As one of the founding members of BICSI more than 50 years ago, he helped establish the organization that would grow into the global leader in ICT standards, education, and credentialing. He served as BICSI’s 6th Board President from 1982–1983, shaping the early direction of our association at a time when structured cabling and telecommunications design were emerging as essential disciplines in the built environment. In addition to his leadership with BICSI, Harry’s professional career spanned over three decades with General Telephone (GTE), where he excelled as both an engineer and a sales manager, bringing technical insight and strategic focus to the evolving telecommunications landscape. His service to his country and community enriched his life and leadership; he served honorably in the United States Coast Guard, devoted 54 years to Rotary International, contributed 18 years to the St. Petersburg Police Department Road Patrol, and was a lifelong member of Allendale United Methodist Church. Harry’s enduring influence within BICSI and the wider ICT industry is honored each year through the Harry J. Pfister Award for Excellence in the Telecommunications In Memoriam — Harry James “Jim” Pfister (1934–2026)
Happy New Year, BICSI Members! As you may have seen, over the past several years, BICSI has made significant investments to create a more robust self- service member experience through BICSI Navigator. In the past year alone, we have launched new dashboards, enhanced existing dashboards, introduced our first fully online corporate membership application, and expanded the ability to renew corporate memberships online, with added flexibility to adjust membership levels and terms to help maximize savings. And these improvements are just the beginning! Together, they are laying the foundation for future enhancements to BICSI’s membership programs for both individuals and companies. We are now excited to introduce the next major enhancement: the BICSI Corporate Membership Benefits Center! As part of BICSI’s continued investment in the membership experience, this new self- service benefits center allows Corporate Representatives to view, manage, and redeem corporate membership benefits online, all in one centralized location. The benefits center builds seamlessly on the recent Navigator updates by extending self-service beyond application and renewal and into ongoing benefits administration. Corporate Representatives can now assign benefits, track usage, and manage access with greater visibility and efficiency, anytime, anywhere. Corporate Representatives: Are you ready to explore? Log in at navigator.bicsi.org/home and select “Corporate Benefits” in the left-
hand navigation near the bottom of your Membership section. From there, you will see all the benefits your organization has access to based on your corporate membership level. Our goal is to provide visibility and ease of access to your benefits, so you can both understand and maximize your membership investment. Reminder: This feature is available to Corporate Representatives only, but we encourage all members to explore the many other tools and features available in Navigator. Also, if your company is not a Corporate Member yet, then now is the perfect time to consider joining! If you encounter any issues redeeming your benefits or have questions about the information displayed in your account, please contact BICSI Membership at membership@bicsi.org or at +1 813.979.1991 or +1 800.242.7405 (USA & Canada toll-free), and press 3 for Membership. In closing, thank you to everyone who provided feedback on BICSI Navigator; your input continues to shape our improvements. We also extend our thanks to those who participated in the end-of-year membership survey conducted by The Institute for Association and Nonprofit Research (IFANR). As we continue to invest in tools and resources to provide you with the best experience, your feedback is invaluable. Thank you for your membership and for being a valued part of the BICSI community. Dr. Reinaldo Llano Jr. Director, Membership, Volunteer Services, & Customer Experience
Industry, established in 1982. This distinguished award celebrates individuals whose exceptional contributions advance the profession’s technical, educational, and professional development, embodying the standard of excellence Harry championed throughout his life. Beyond his professional achievements, Harry was a devoted husband of 69 years to Winifred (Alman) Pfister, a loving father, grandfather, and great-grandfather whose family was a source of pride and joy. As we reflect on Harry’s life, we honor a pioneer whose leadership helped chart the course for BICSI and whose legacy continues to shape the ICT community worldwide. BICSI extends its deepest condolences to Harry’s family, friends, and all who were touched by his dedication and service.
membership@bicsi.org or volunteerservices@bicsi.org
24 | Community Corner
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