Da Angelo Ristorante
ADVERTORIAL
Established in 1994 and located in Hobart’s historic Battery Point, Da Angelo Ristorante is a ‘bucket-list’ restaurant for Tasmanian visitors and locals alike. Owners Angelo and Marco have kept true to the traditions of southern Italy while also embracing fresh, local products wherever possible. Their authentic Italian cuisine includes fresh pasta made daily and, arguably, the best pizzas you’ll find. Despite challenges for the hospitality industry over the past couple of years, business is booming. Every night, the restaurant is at capacity and the phone constantly rings for takeaway orders. The only problem? An outdated point-of-sale system, which was custom-built for the venue years ago, can’t keep up. At this point, the Da Angelo team engaged TotalPOS Solutions, resulting in the implementation of an all-new OrderMate solution. Da Angelo’s menu required a complex configuration to allow all possible pizzas combinations, including half-and-half and different sauces and toppings. Additionally, the pasta dishes can be ordered with any sauce variety. All of this means keyboard layouts and
kitchen production docket printing need to be accurate to ensure the smooth running of the restaurant. The heritage-listed building provided some unique challenges for both hardware and software configuration. For example, kitchens at opposite ends of the building need to collaborate, adding complexity concerning production printing requirements. Additionally, the dining room covers two floors. POS Solutions Consultant Kathleen worked closely with Angelo and Marco, ensuring a smooth implementation. “One of our goals was to reduce the number of times staff would need to commute the stairs by creating a production printing rule. Introducing this configuration allowed the team to streamline service, save time and focus on their customers. We specified printing rules for items depending on which physical location they were ordered from and which other items were included to maximise effective communication and reduce errors. Our next step with the Da Angelo’s team will involve the completion of HungryHungry online ordering integration to reduce the number of phone calls for takeaway orders received during their peak service hours!”
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Hospitality Review: April 2022
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