Management’s Discussion and Analysis
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Customer Residential and business customers use natural gas primarily for heating. The Corporation strives to have customers consider SaskEnergy as the best energy value choice for them, including seamless service and easy access when needed. Large industrial customers use natural gas primarily in their production processes, and SaskEnergy aims to deliver reliable and affordable energy that allows these customers to operate efficiently while contributing to Saskatchewan’s economy. Customer Strategic Measures For the years ended March 31 2025 Actual 2026 Actual 2026 Target 2027 Forecast 2028 Forecast 2029 Forecast 2030 Forecast 2031 Forecast SaskEnergy Customer Satisfaction 91% 89% 86% 87% 88% 86% 86% 86% TransGas Customer Satisfaction 90% 92% 86% 87% 87% 86% 86% 86%
SaskEnergy maintains an ongoing focus on ease of service for customers, striving to meet customer expectations and make it easier to do business in Saskatchewan, while continuing to deliver safe, reliable and affordable energy. SaskEnergy and TransGas conduct annual surveys to gather feedback on customer experience, expectations and overall satisfaction. The findings from the surveys are used to inform action plans and future targets in support of maintaining a high level of customer satisfaction.
In 2025-26, both SaskEnergy and TransGas exceeded the targeted results for the surveys, maintaining stable results year over year. Survey results indicate that customers see SaskEnergy as a competent, reliable and safety-focused organization; they feel valued, find the company easy to work with, and appreciate the ways in which SaskEnergy helps them save money and manage commodity price fluctuations.
Collaboration The Collaboration target is set by CIC and measures success achieved through joint initiatives and collaboration efforts. It is the aggregate of Crown corporations and participating Treasury Board Crowns, agencies and ministries, and not
SaskEnergy specifically. Collaboration Strategic Measures For the years ended March 31
2025 Actual
2026 Actual
2026 Target
2027 Forecast
2028 Forecast
2029 Forecast
2030 Forecast
2031 Forecast
Cost Savings ($ millions)
$69.5
$49.3
$50.0
$55.0
TBD
TBD
TBD
TBD
Investment Attraction ($ billions)
$4.5
$1.3
$1.0
$1.0
TBD
TBD
TBD
TBD
Collaboration savings increased to $69.5 million in 2025-26, well above the target of $50 million. SaskEnergy continues to participate in a number of collaboration initiatives, including supporting previously identified opportunities in joint infrastructure installation, as
well as a number of collaborative procurement efforts. Investment attraction collaboration results of $4.5 billion exceeded the target, which is aligned annually with the target used by the Ministry of Trade and Export Development.
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