Glossary of Key Success Measures
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Organizational – Digital Transformation Measure Definition
Technology Enabled Benefits (new measure beginning in 2025-26)
The financially quantifiable savings and benefits enabled by the adoption, implementation, or advancement of technology within our organization. It includes but is not limited to: • Cost savings from the implementation of new software or hardware solutions. • Increased revenue or cost avoidance through enhanced data analytics and decision- making tools. • Efficiency gains from automation and process improvements enabled by technology. • Reduction in technology-related downtime and associated costs. • Contract savings or rationalization of technology due to adoption of new technology.
Operations – Operational Excellence Measure Definition
Distribution – Operating and
The Operating and Maintenance (O&M) Costs per Customer measure is a proxy for the relative efficiency of the distribution utility’s operations and is calculated using O&M expenses (excludes transportation and storage charges) divided by the total number of distribution customers. The change in this measure is compared to the change in Saskatchewan’s Consumer Price Index (reported by Statistics Canada), which is used as an indicator of general inflation. The goal of comparing the rate of change for each item is meant to illustrate the effectiveness of controlling service-related costs that are within the organization’s control. The O&M Costs per Book Value of Assets Managed measure is a proxy for the relative efficiency of the transmission utility’s operations and is calculated using O&M expenses (excludes third-party transportation charges) divided by the total value of the assets managed as part of the transmission system. The change in this measure is compared to the change in Saskatchewan’s Consumer Price Index (reported by Statistics Canada), which is used as an indicator of general inflation. The goal of comparing the rate of change for each item is meant to illustrate the effectiveness of controlling service-related costs that are within the organization’s control. The Residential Delivery Rates measure reports the ranking of SaskEnergy’s natural gas distribution delivery service rates, relative to the rates charged by other major Canadian utilities. The goal is for SaskEnergy to be amongst the top quartile of the lowest delivery rates across the country. The cost comparison is based on a benchmark level of consumption, upon which the published rates of other service providers are applied to determine SaskEnergy’s relative ranking. The calculations also factor in all temporary and one-time refunds, rebates, rate riders or surcharges approved by the utility’s regulator. Federal, provincial and municipal taxes are excluded from the comparison, as are any government rebates that are not directly approved by the utility’s regulator.
Maintenance Costs per Customer versus Saskatchewan Consumer Price Index (% Growth) Transmission – Operating and Maintenance Costs per Asset Value versus Saskatchewan Consumer Price Index (% Growth)
Residential Delivery Rates
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