Glossary of Key Success Measures
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Customer Measure
Definition
SaskEnergy Customer Satisfaction
The data for this measure is obtained from an annual customer survey conducted by an independent market research firm. The SaskEnergy customer satisfaction measure expresses, in percentage terms, the proportion of customers surveyed who rated their overall satisfaction with SaskEnergy’s service as a seven or higher on a 10-point scale. Positive responses such as these indicate that customers view SaskEnergy’s service favourably and provide a strong indication that the customer service tools, policies and staff are effectively meeting the needs of customers. The data for this measure is obtained from an annual TransGas customer survey conducted by an independent market research firm. The survey contains eight categories which, in turn, are subdivided into many individual attributes to gain detailed feedback on various aspects of the service being evaluated. Customer satisfaction is measured on a 10-point scale, with 10 being the highest level of satisfaction. Each category takes the proportion of customers surveyed who rated their satisfaction within that category as a seven or higher on a 10-point scale and then is averaged across all categories resulting in the overall customer satisfaction measure reported as a percentage.
TransGas Customer Satisfaction
Collaboration Measure
Definition
Cost Savings
Cost savings achieved through collaboration efforts by the Crown sector, Treasury Board Crowns, ministries and agencies of government. This includes savings from new initiatives and savings that build on past collaboration initiatives.
Investment Attraction (billions)
Newly announced private sector investments in Saskatchewan that the investment attraction working committee helped to secure.
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