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Fletcher Building Mill Products | APJ SAP Commerce Cloud
Mill Products
FletcherTech is Fletcher Building’s technology division. It supports every business in the Fletcher Building group. Fletcher Building employs more than 14,900 people, and operates in New Zealand, Australia, and the South Pacific.
+40% Faster Service Delivery times, enhancing customer satisfaction and loyalty Up To 50% Reduction In manual processes, leading to faster and more accurate operations
Headquarters Australia
Products Building products
Web Site
Featured Partner royalcyber.com
fletchertech.com
Business Challenges • B2B (and some B2C) buyers had to take time out of their workdays to visit stores, investigate product specifications, and place orders. • The need to adapt to global trends, where digitalization was driving service delivery and customer experience. • Traditional contact center channel was predominant for ordering, necessitating an emerging digital sales channel. Business Outcomes • Stronger customer service and support capabilities: Digital sales and automation streamline operations, reducing manual workload. This allows teams to focus on support, improving backend processes and service quality. • Improved software functionality through Agile Release Train (ART) methodology: SAP Commerce Cloud's ART methodology reduces feature delivery time from 6-12 months to 1-2 months, ensuring quick adaptation and product enhancement. • Driving innovation and market accessibility: FletcherTech uses SAP Commerce Cloud to implement advanced ideas, enhancing customer convenience. Plans include implementing SAP S/4HANA and consolidating ERP software for streamlined operations. “Digital capabilities have delivered unparalleled convenience, product insights, and flexibility for customers. Customers are taking up the new self- service features enabled by smart integrations with ERPs and UX design co-created with customers.” Joe Locandro, Chief Information Officer FletcherTech
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