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IBM Corporation High Tech | NA SAP Commerce Cloud RISE with SAP SAP S/4HANA, private cloud
High Tech
Founded in 1911, IBM’s legacy of invention, leadership, and innovation has endured for more than 114 years, complemented by a 53- year enduring partnership with SAP.
SAP Integration Suite SAP SuccessFactors
30% Savings In infrastructure costs
Headquarters United States
Products technology company in computing, services, and AI
IBM.com Web Site
Business Challenges • IBM’s IT infrastructure had become increasingly complex due to years of reinvention, acquisitions, and divestitures. • As the company aimed to enhance its “as a service” offerings, the need to modernize its IT infrastructure, streamline operations, and boost agility became even more critical. • The complexity of the ecosystem also posed significant operational challenges. Customer Benefits • IBM successfully achieved the transformation within the planned 18-month timeline, covering 150,000 users across 175 countries in a single global go-live. • IBM revamped the user experience with over 250 new, user- friendly SAP Fiori apps. • By leveraging embedded analytics and enabling real-time reporting, users could quickly perform their roles, have access to real-time insights, and make decisions quickly. “We went live on RISE with SAP in support of our Quote-to- Cash and finance engine, enabling all ERP users to run business and process transactions through the new system. We’ve also rapidly deployed SAP CPQ for software sellers, and SAP Commerce Cloud for partners.”
83% Reduction In billing and invoicing 72% Auto-Payment Matching Through AI-powered algorithm enhancing automation rates
Joanne Wright Senior Vice President IBM Transformation & Operations
Read the 2025 Innovation Award Story
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