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Fabindia Retail | APJ
Retail
Fabindia is the largest private platform for products from traditional crafts and knowledge. A large proportion of these are sourced from villages across India where the company works closely with the artisans,
SAP Commerce Cloud | SAP S/4HANA Fashion Vertical Business | SAP Analytics Cloud | SAP CAR | SAP Fiori | BW/4HANA
SAP BTP | SAP MaxAttention Cloud Application Services
>100% Reduced Page load time, mobile friendly -PWA deployed 19% Increase In number of sessions –scalable architecture Fewer Customer Care Calls Regarding order cancellation and order return
Headquarters Mexico
Products Traditional crafts and fashion retailer
Web Site
fabindia.com
Business Challenges • Offer superior user experiences to its customers • Tightly integrate with the other associated systems to manage its operations, finance, procurement, reporting and statutory compliance needs of the organization • E-commerce to be agile and fast paced, and spend less time on operations-related work • Consolidate the number of applications without compromising the customer experience Customer Benefits • Single source of truth from accounting, management reporting, tax and statutory compliance perspective • Centralized reporting and real-time dashboards from SAC for warehouse, sales, finance • Page load time reduction by more than 100% • Significant reduction in order processing time and reduction in number of calls to customer care regarding order cancellation and order return • Improved Product Listing and Details pages to enhance customer experience and enhanced security • Consolidating the number of applications to support omnichannel brings down the total cost of ownership
“This engagement helped Fashion Retailer unlock the power of Digital Core to delight customers and empower Fashion Retailer employees.”
Read the Innovation Story
Fabindia Fashion Retailer
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