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Satair Aerospace and Defense | EMEA N SAP Commerce Cloud SAP Analytics Cloud AP Commerce Marketing Management by Mirakl
Aerospace and Defense
Satair is a leading global provider of aftermarket services and solutions for the civil aerospace sector. The company supports the complete lifecycle of the aircraft with a portfolio of offerings, including parts and tools distribution, battery maintenance services, and inventory, logistics, and outsourcing solutions. Web Site
>5 Million Product searches annually 100% Risks Mitigated For an expanded product catalog Frictionless Order-to-deliver process, streamlining fulfillment speed and improving customer satisfaction
Headquarters Denmark
Products Aviation industry
satair.com
aftermarket services and solutions
Business Challenges • Highly competitive trading conditions putting pressure on the traditional commerce environment and quality of customer experiences • Potential for expansion of products and services offerings through third-party channel partners • Desire to maximize growth potential while reducing inventory risks Customer Benefits • Enhanced the business-to-business (B2B) buying experience of aviation parts and tools, simplifying how airline engineers search, select, and have critical parts shipped around the world • Established a frictionless order-to-deliver process, streamlining fulfillment speed and improving customer satisfaction • Increased product catalog offering from one million spare parts to more than five million, with suppliers carrying additional stock items until purchases are made, minimizing Satair’s inventory risk • Enabled customers to sell their surplus inventory and manage spare parts using a marketplace
“Using SAP Commerce Cloud and SAP Commerce Marketplace Management by Mirakl, we’ve transformed the B2B buying of aviation spare parts from an ordering process to a consumer-grade customer experience.”
Camelia Cirjoi Senior Director SAP SE
Read the Success Story
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