safety and order, without compromising individual rights or institutional reputation. Financial management • Control budgets for security operations, monitoring expenses and labour allocation including overtime ensuring budgets are brought in on target against an annual budget of £2.2m. Customer Service/Communications • Ensure excellent communication with all customers, ensuring all staff comply with Customer Service Training standards. . • Provide proactive awareness and responsive advice to students, staff and visitors, disseminating relevant information on personal safety and crime prevention • Provide a helpful and supportive security service sensitive to the residential context in which the main campus exists Staff Management Strong, resilient, leadership and management of the in-house security team, ensuring that all staff adopt a professional approach to their duties and promote a positive image for the University. In particular, selection and recruitment, induction and training, performance monitoring (1 to 1’s, appraisals and performance management), monitoring and development of staff, welfare, motivation (monthly team meetings etc) and discipline. Compliance • To ensure compliance with all Health and Safety Legislation and City, University of London Security policies and procedures relating to areas of operation reporting to the post and that all necessary risk assessments (including building security) are carried out and kept up to date, preparing recommendation reports and action plans as required. • To ensure that workplace and staff welfare and other health and safety issues and legislation are observed at all times, including compliance with City, University of London Human Resources policies and procedures.
• Be conversant with and ensure compliance with relevant legislation, e.g. the Data Protection Act, Freedom of Information Act, the Security Industry Act and The General Data Protection Regulation 2018, amongst others. • Act as Fire Incident Manager and point of liaison with London Fire Brigade in the event of emergency. Ensure fire safety systems are monitored, incidents investigated and evacuation managed according to agreed university plans. Manage an inspection regime for fire exits and other important aspects of fire safety as set out in agreed safety procedures. • Maintain systems to address, document and work alongside Safety Office and others (e.g. first aiders, Safety Liaison and Deputy Safety Liaison Officers). • Ensure that all relevant security activities including PPMs and other associated documentation relating to KPI compliance and reporting. General • To maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training • To undertake any related additional duties as reasonably required by the Director of Property and Facilities and Head of Facilities Services Management. Additional information • The post holder must at all times carry out their responsibilities with due regard to City, University of London’s Equal Opportunities Statement. • The post holder must accept responsibility for ensuring that the policies and procedures relating to Health and Safety in the workplace are adhered to at all times. • The post holder must respect the confidentiality of data stored electronically and by other means in line with General Data Protection Regulation 2018 (GDPR) and the Data Protection Act 2018.
• The post holder must carry out their responsibilities with due regard to the non-smoking environment of City, University of London. • Workplace values • The post holder will be expected to operate in line with City’s workplace values which are:
holders are encouraged to contribute through their roles to improving the environment for City and the wider community. Details of policy, information and staff development supporting the policy on the environment and sustainability can be found here. The above list is not exclusive or exhaustive and the post holder will be required to undertake such duties as may reasonably be expected within the scope and grading of the post. All members of staff are required to be professional, co-operative and flexible in line with the needs of the post, Department, School and City, University of London. Job descriptions should be regularly reviewed and at least prior to the annual appraisal, if applicable or on a regular basis to ensure they are an accurate representation of the post. Equality, Diversity and Inclusion Statement (EDI) City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors. The university will meet its obligations under the Equality Act 2010 in recruitment and seek to eliminate discrimination on the basis of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. Selection and promotion criteria are kept under review to ensure that individuals are treated on the basis of the job requirements and on their relevant personal merits; and are not disadvantaged by conditions or requirements which cannot be shown to be justifiable. City operates a guaranteed interview scheme for disabled applicants.
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• At City, subject to agreement, relevant Professional Services roles may work in a hybrid way, involving a mixture of working on campus and at home each week. City’s vision for hybrid working is: “To provide a framework for developing and implementing working practices that will enable colleagues to work efficiently and seamlessly, maintaining a high-quality service to students and other stakeholders, and bringing them some additional flexibility, where appropriate. Hybrid working gives us the opportunity to acknowledge the importance of promoting a balanced lifestyle, reinforce the importance of collaboration, and modernise how we use the workplace.” Where a hybrid working arrangement can be accommodated, it is expected that colleagues will spend the majority (at least 60%) of their usual working time on campus each week. Specific details will be discussed and agreed with the successful candidate. A hybrid working arrangement will not detract from any comprehensive induction, that will include relevant on-site activities. Regardless of where colleagues are working, City, University of London’s premises will be their primary and contractual place of work Sustainable Development City, University of London is committed to a policy of best practice to assist in building a sustainable way of life by taking a positive, solutions-orientated approach. All post
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