December 2 0 1 8 E d i t i o n
D i n e o n c a m p u s . c o m / q u i n n i p i a c
December 5 th FYUL: Maple Hill Smoothie Cafe Q 10:00am-2:00pm
December 4th Bigelow Tea Free Tasting Cafe Q 10:00am-2:00pm
An Inside Look: • Food Waste: Waste Warriors • December Superfood: Winter Squash
• Monthly Safety Tip • Mentoring Program • Bowl Life • Social Stars • Center For Excellence
December 10 th
Have a happy and safe holiday!
Fair Trade Finals Cafe Q 9:00am-3:00pm
Newly hired associates will have the opportunity to be involved in a new mentoring program! Mentors will be in charge of guiding these new employees through their new enviornment at Quinnipiac and answering any questions that they have along the way. Mentors and mentees that participate in the program will be invited to attend catered luncheons to share ideas with other mentors and have mentees get to know more associates. Tanya Foreman will be our lead mentor to guide mentees and mentors through the process. If you would like to become a mentor please contact Leean, Caitlyn or Tanya for more information.
Reserve your Basketball tickets! Quinnipiac Dining has reserved tickets for associates and thier friends and family to attend the mens basketball game on January 19th. Tickets will also incude a concessions voucher. Please reserve your tickets with Leean by December 10th!
youfirst Newsletter / December 2018
Food Waste: Waste Warriors Quinnipiac Dining has teamed up with SEA to eliminate the amount of food waste from students. Food waste contributes to increasing greenhouse gases, which in turn contributes to global warming. StopFood Waste is a program designed to increase awareness around food waste in our resident and retail locations while also giving back to our local communities. This program gives Quinnipiac Dining the opportunity to make a difference through education and charitable donations. The goals of the program are to: Educate guests on the benefits of wasting less food, providing charitable donations to help feed those in need in our local community, increase our sustainability practices on campus, awareness to portion control to promote healhty lifestyles, generate a halo effect around our brand, being leaders of sustainability efforts on campus, and leading by example for others to follow. Quinnipiac Dining also donates food each week to FoodRescue to support the community. FoodRescue helps stop food waste and helps feed the hungry.
New Concept: Bowl Life
Bowl Life was the concept that the students chose to replace Sono in Cafe Q. This concept has a wide variety of food for students to enjoy such as a Denver scramble egg bowl, Memphis BBQ beef brisket bowl, Chimichuri chicken bowl, Quinoa bowl with avocado and egg and Sweet potato buddah bowl. All bowls will be made to order for students as well as they can customize them to deviate from the recipe. We will be installing the new concept hopefully over the winter break! Port of Call Passport Training Complete each training in LMS and verify with a manager to recieve a total of 40 ChuckBucks! Port of Call 1- Great Start: worth 4 ChuckBucks Port of Call 2- Local Orientation: worth 2 ChuckBucks Port of Call 3- Learning your Job: worth 2 ChuckBucks Port of Call 4- The Compass Way: worth 3 ChuckBucks Port of Call 5- Embracing Diversity: worth 3 ChuckBucks Port of Call 6- Harrasment & Workplace Rules: worth 3 ChuckBucks Port of Call 7- Food Safety & Sanitation: worth 9 ChuckBucks Port of Call 8- Living Well: worth 5 ChuckBucks Port of Call 9- Workplace Safety: worth 6 ChuckBucks Port of Call 10- Cross Training: worth 3 ChuckBucks To sign up for the training passports please contact Lucy to set you up.
youfirst Newsletter / December 2018
Center for Excellence
Guest Service 101
ChuckBuck Program There is a few changes with the ChuckBuck program starting December 1st. Attending CHAT meetings will only be worth 5 ChuckBucks and you can only recieve them once even if you attend multiple meetings. Gift cards to the book store are now worth 75 ChuckBucks and will not be given to the associate until the day after Caitlyn has counted them. If you have any questions about the new changes, please see Caitlyn for more information. Since 2007 Quinnipiac University has been a Center for Excellence. As a CFE we are to: develop and share global best practices, serve as research sites for the collection of industry trends and consumer data, establish sector benchmarks for operational and financial performace, function as pilot sites to evaluate new concepts, programs, and innovations from specific sectors, Compass' departments and the Business Excellence group, serve as live training centers to help managers and associates develop essentail skill and compentencies, host regional and national meeting and events, and showcase the best of what Compass Group offers to current and prospective clients. Our next recertification audit is scheduled for December 11th. We are proud of the food program at Quinnipiac and are confident that you will do your best during the auditing process.
As we near the end of the semester, it is important to continue with great customer service. Here are some tips to help achieve this goal! • Remember to make good eye contact! • Say "Hello" and "Goodbye" to each guest • When interacting with a guest, focus on the person not the personality
• Be friendly on the inside • Be freindly to your co workers • Create a happy, fun work enviornment • Start with YES • Use the guest's name • Anticipate the guest's needs
• Work as a team and support each other • Clear direction- if you don't know, ask! • Listen • Don't use the word "next" when speaking with the customer • Limit talking with coworkers when there is a line Please be aware of your surroundings when in the servery and treat every one, students, faculty and co workers as you would like to be treated!
youfirst Newsletter / November 2018
Superfood of the month: Winter Squash Winter squash is an annual fruit representing several squash species. These squash typically need to be cooked before eating and the rind needs to be removed. Winter squash is a low calorie food and a good source of carbohydrates and dietary fiber. These fruits are a great source of vitamin C, A, all Bs, potassium, tryptophan and omega-3 fatty acids. These squash range from Patty Pan, Acorn, and Butternut.
Recipe of The Month: Roasted Butternut Squash soup with bacon • 1 Butternut sqush, peeled, seeded, and cut in 1 inch cubes • 1 onion, diced • 1 red bell pepper, chopped • 4 slices bacon, diced • 2 tbs olive oil
For the Soup • 4 slices bacon, diced • 2 1/2 cups chicken stock, or more, to taste
1/2 tsp dried thyme 1/4 cup crumbled goat cheese 2 tbs chopped chives
• 2 cloves garlic, minced • Salt and pepper to taste
1. Preheat oven to 400 degrees F. Lightly oil a baking sheet or coat with nonstick spray. 2. Place butternut squash, onion, bell pepper and bacon in a single layer onto the prepared baking sheet. Add olive oil and garlic; season with salt and pepper, to taste. Gently toss to combine. 3. Place into oven and bake for 25-30 minutes, or until butternut squash is tender, stiring halfway. 4. Heat a large skillet over medium high heat. Add bacon and cook until brown and crispy, about 6-8 minutes. Transfer to paper towel lined plate. 5. Heat a large stockpot or Dutch oven over medium high heat. Add butternut squash mixture, thyme, and cook, stirring occasionally, until fragrant, about 1-2 minutes; season with salt and pepper to taste. Stir in chicken stock and puree with immersion blender. 6. Bring to a boil; reduce heat and simmer until slightly thickened, about 5-10 minutes. If the soup is too thick, add more chicken stock as needed until desired consistency is reached. 7. Serve immediately, garnish with bacon, goat cheese, and chives, if desired.
youfirst Newsletter / December 2018
Safety First in everything we do
Reminder! Slip resistant shoes DO NOT work on snow and ice. Wear the appropriate weather boots to and from work.
Company News and Events Anniversaries
Walk Like a Penguin 1. To walk on ice, kieep your center of gravety over your front leg. 2. Move slow and steady, don't rush or you'll be sure to fall . 3. Waddle if you need to!
December 1- Devon Stewart Kurker: 1 1 year December 3- Shanice Harrington: 2 years December 8 - Burnnel Davis: 3 years Donald Moore:6 years
Penguins have been doing this for years so take after the masters!
Sheila at ABP Express is always a friendly face in CCE. She says she wants to make sure "everybody leaves happy" Thanks for
Birthdays December 4- Maria Arjona December 5- Paul Indorf December 8- Joseph Adams Maria Addona Michelle Lee December 9- Nicole Siley December 13- Joelle Bickerton Decmeber 15- Paul Digioia December 16- Dan McCarthy Tammy Linksy December 17- Melissa Fragola December 23- Shanice Flynn December 24- Gace Jacobs December 27- Efrain Diaz December 31- Amy Fragola
Get Well Soon!
all you do Sheila! Hector Santiago
Lyndell Cuthbert Leyanda Dasilva Sending all of our support and prayers to those who need it most.
Hector is a true team player. He is always willing to go the extra mile for students. Thank you for all your hard work Hector!
Congratulations Jaylah on graduating from Stone Academy
youfirst Newsletter / December 2018 The Social Star campaign will highlight different associates each month on social media and throughout the Café. Associates that show outstanding guest service and commitment to the team will be featured.
Congratulations Shyanne on her new baby boy born November 3rd!Page 1 Page 2 Page 3 Page 4 Page 5
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