HA SEP18

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Welcome

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Contents

There has been so much to celebrate this year. Top of the list has to be reaching the £1 billion sales landmark in May. Going back to Seaham where it all started was joyful and a real trip down memory lane for me – although I was a bit nervous making the announcement live on Facebook! Another really exciting development is our acquisition of Gilbridge House, which will be our new Head Office. Operating from four separate buildings is far from ideal and I am really excited at the prospect of all our Head Office teams working together in the same building. The next few months will be challenging, as well as exciting, as we strive to create the right environment in our new home which reflects our relaxed, positive, working-together-as-one-team culture. Irene has met with our Head Office Investors in People group, who have come up with some great ideas and suggestions for Gilbridge House which we hope to be able to incorporate in the fit out.

After a really strong start to the year, sales have been much more subdued over the summer months. Sales are always weak when the England football team are playing in the finals of a major competition. England’s long run to the semi-final of the World Cup coupled with a really warm summer dampened sales a lot and the pick up when England were eliminated did not materialise as we had hoped. Nevertheless, we will finish our financial year to the end of October in good shape and we are busy setting budgets and planning for next year.

Garden party....................... Page 4 Awards news........................ Page 8 Guess the baby.................... Page 11 Local community partnership.......................... Page 12 High flyer............................. Page 14 Billion.................................. Page 16 Fundraising.......................... Page 20 Gilbridge House.................... Page 22 Hays Travel Foundation......... Page 24

Educational blog.................. Page 37

Day in the Life, David Evans......................... Page 30 Homeworker celebrates £1 million. ............................ Page 32 Back to school...................... Page 33 Health, safety and wellbeing............................. Page 34 Caption competition............ Page 35 Loyal service/staff promotions.......................... Page 36

Day in the Life, Michelle Rodde..................... Page 38 Educational blog.................. Page 40 Homeworker conference....... Page 43 Day in the Life, Teresa Elmassry.................... Page 46 Training. .............................. Page 48 New branches...................... Page 51 Great North Run . ................ Page 52

Thank you for your contribution. It’s all very positive and exciting!

Home and Away September 2018

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