Business Imperatives for Indian Enterprises
Procurement in India’s professional services industry struggles with intangibility of services, fragmented spend, vendor performance measurement, regulatory complexities, and lack of digital visibility
Spend as a percentage of total transactions
ERP master/ service items 12%
Travel andexpense 8%
Contingent labor/ time sheets 25%
Catalog/spot/ marketplace 25%
Recurring service/ contract/rental 12%
Complex service/ SOW/limit order 18%
Trend
Impact on Professional Services Procurement
Generative AI & Automation
Faster and smarter procurement cycles through automated workflows and intelligent supplier selection. Enhanced control over unmanaged spend and data-driven contract negotiations. Suppliers evaluated on sustainability, diversity, and ethical practices
Spend Analytics & Visibility
ESG Integration
Risk & Resilience
Flexible contracts and diversified supplier base to reduce disruptions.
Digital Procurement Platforms
Cloud-based tools replacing manual, legacy systems for efficiency.
Outcome-Based Partnerships
Shift to collaborative, long-term supplier relationships.
Local Sourcing Initiatives
Government policies encouraging engagement with domestic service providers
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