Re-Opening Our Doors With Care Post COVID-19 Colleague Ori…

Shangri-La Cares

Your well-being in our care

IMPLEMENTING ENHANCED PROTOCOLS AND PROCEDURES

ENABLING OUR PEOPLE

ELEVATING OUR STANDARDS

Your health and safety is of the utmost priority. We have aligned our hygiene protocols with WHO recommendations or more stringent local regulations so that our guests feel totally at ease when staying at or visiting our properties.

To reinforce our strong culture of health and safety, we have enhanced our training to comply with additional hygiene protocols and guidelines, all while delivering our distinctive Asian hospitality.

We have elevated our standards to prepare for a new normal. We are constantly reviewing and refining our processes.

Departmental Training on new hygiene practices

Keep refining standards, exploring new opportunities and update based on customer needs

✓ Increased frequency cleaning of all high- touch surfaces throughout the hotel

✓ Rooms cleaning and disinfecting training certified by industry specialist, Diversey

Usage of medical-grade sanitisers and disinfectants Extra precaution to respect social distancing and enhanced food safety practices )

✓ Safety and sanitation protocols are developed in close cooperation with Diversey ✓ Rigorous rooms inspection process and tools (e.g. self-developed compliance APP)

✓ Equip colleagues with PPE where necessary

✓ Increased cleaning and disinfection to ensure a safe work environment for colleagues

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