ENABLING DIGITAL FIRST
ENABLING DIGITAL FIRST
DIGITAL CAPABILITY – ATTRACTING DIGITAL TALENT
The Challenge To enable Telenet to achieve its ‘Digital First’ vision, the organisation will require significantly more colleagues who bring digital and data skillsets and capabilities. However, there is currently a war on attracting digital and data talent, not just within Belgium, but across the world. Project One is leading the Popeye Programme, tasked with introducing and delivering the means by which digital and data capability can be grown within Telenet. The programme will deliver an employee value proposition, enabling Telenet to attract and retain the talent pool needed to create the best digital customer experience interaction. The programme objectives are to: Attract and foster a digital and data orientated pool of talent. Reduce the reliance on contingent labour. Establish a strategic partnership with
The Approach The programme explored
The Outcome Project One has: Brought niche experience in leading programmes that enabled the establishment of Partnerships such as the ones explored with Infosys, bringing together a multi-disciplinary team across Telenet HR, Finance, Legal, M&A and IT. Led the delivery of the programme and initiative, navigating through the complexity of original negotiations with Infosys to a signed contract. Delivered critical products that will be needed to achieve the objectives of Popeye, such as the Business Case that was needed to make key decisions during the programme lifecycle, agreement between stakeholders within the organisation, providing advice and guidance to ensure the vision and objectives of Popeye are understood and committed to. Led the transition and transformation associated with Popeye and the projected staffing model changes, which will be needed to ensure the changes are established to make a strong start towards its vision. Infosys and Telenet, brand, operating model and the staffing model transition programme roadmaps and plans. Engaged with key
several potential solutions with Infosys as a strategic partner. The most appropriate model was a five-year partnership agreement that brings support with flexible capacity to enable capability at scale, access to Infosys training content and the framework for developing and potentially monetizing the Telenet IP of Origin. This initiative will future-proof Telenet, invest in the capabilities of existing employees, use partners to create access to the flexible resource pool that off-shore talent can offer and reduce reliance on day-rate contractors. In addition, we are creating an opportunity to provide less privileged people the opportunity to build expertise and a career with Telenet, through its partnership with BeCode. BeCode is about building working relationships with leading Belgium Universities, developing the next generation of digital and data skills. Funding under
a supplier that would be the foundation for
supporting the Telenet ambitions
and post graduate learning. Looking at developing research and development in
and potentially to support the monetization of the
Nicolas Nolst, CIO Office Director said of Project One, “If you hire a Programme Manager, you get Programme Manager. If you work with Project One, you get senior professionals who are unique as they can deliver and advise based on their experience. As the scope changed their consultant was instrumental in leading the programme, he never gave up.”
digital and data.
Telenet IP and knowledge built-up within the Darwin Programme and Origin platform.
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