STANDARD
TAG
CLASSIFICATION
General email inquiries are acknowledged within 24 hours
Service Efficiency
All text message communications are polite, professional and consistent with the property style
Service Courtesy & Manners
Text messages are answered within three minutes
Service Efficiency
When guest requests are made through digital technology, the functionality is intuitive and convenient
Service Guest Comfort & Convenience
All service automation functions seamlessly and as expected
Service Guest Comfort & Convenience
Non-digital alternatives are available for any service automation technologies provided
Service Guest Comfort & Convenience
11
2025 Hotel Standards | All Sections - All Classifications
This document contains Forbes Travel Guide proprietary information. Distribution beyond authorized use at your property is prohibited. © THE FIVE STAR TRAVEL CORPORATION. ALL RIGHTS RESERVED. 9986e78b-3fa2-11ef-92b2-0a50d4acf9cf
Made with FlippingBook - Online magazine maker