2025 Hotel Standards by Section Casino Service
STANDARD
TAG
CLASSIFICATION
Staff politely acknowledges the guest when appropriate and reasonably possible
Service Courtesy & Manners
Staff readily smiles and maintains an engaging expression
Service Courtesy & Manners
Staff makes eye contact and keeps focus on the guest
Service Courtesy & Manners
Graciousness, Thoughtfulness & Sense of Personalized Service
Staff exhibits a genuine sense of interest and concern for the guest
Service
Staff performs the requirements of their department knowledgeably and proficiently. Staff can capably answer questions about the entire hotel or obtains effective and prompt assistance
Technical Execution, Skill & Knowledge
Service
Staff closes interactions with polite, appropriate remarks
Service Courtesy & Manners
All staff encountered are wearing clean and well-fitted uniforms
Service Staff Appearance
Staff’s appearance is consistent with the property style and demonstrates a strong sense of personal care and hygiene
Service Staff Appearance
Staff maintains alert posture and behaves professionally in view of the guest
Service Staff Appearance
When playing in the $1 slot area, the guest is approached for drink service within 20 minutes
Service Efficiency
After ordering, beverages are served in 10 minutes
Service Efficiency
The overall appearance of the casino floor is clean and well-maintained
Facility Cleanliness & Condition
The casino setting is distinctive in quality, interest and execution
Facility Sense of Luxury
The casino floor is easy to navigate, and the signage is clearly posted
Facility Guest Comfort & Convenience
When playing a table game, the guest is approached for drink service within 15 minutes
Service Efficiency
After ordering, beverages are served in 10 minutes
Service Efficiency
When playing a table game, staff provides assistance in a warm and hospitable manner
Service Courtesy & Manners
It is easy to redeem chips/vouchers or "cash out"
Facility Guest Comfort & Convenience
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2025 Hotel Standards | All Sections - All Classifications
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