STANDARD
TAG
CLASSIFICATION
Soiled in-room dining serviceware, trays or trolleys are removed from the room and not left in the corridor
Technical Execution, Skill & Knowledge
Service
If used, glassware, silver or china in the room is thoroughly cleaned
Service Cleanliness & Condition
If provided complimentary, food and beverage amenities are freshened and/or replaced as necessary
Guest Comfort & Convenience
Service
If applicable, items consumed from the minibar are replaced at some point during the day
Guest Comfort & Convenience
Service
If ice had been provided in the ice bucket, ice bucket is drained and cleaned, or completely refreshed
Guest Comfort & Convenience
Service
Clothing left around the room is neatly folded or draped and left within immediate guest view
Guest Comfort & Convenience
Service
Shoes left out in the room are paired and neatly placed near where the guest had left them, out of high traffic areas
Guest Comfort & Convenience
Service
Personal guest belongings, other than clothing or toiletries, are not substantially disturbed and no guest belongings are missing
Guest Comfort & Convenience
Service
Personal guest belongings, other than clothing or toiletries, are handled in a noteworthy manner
Service Sense of Luxury
Technical Execution, Skill & Knowledge
Magazines and newspapers are neatly compiled and arranged
Service
Hotel collateral such as service directories, in-room dining menus, corporate directories, etc. are neatly arranged
Guest Comfort & Convenience
Service
TVs are turned off or set to a dedicated welcome channel, furniture throughout the room is neatly straightened and closet and cupboard doors are closed
Guest Comfort & Convenience
Service
All window treatments are opened, if appropriate, have a symmetrical appearance and are uniform day-to-day
Guest Comfort & Convenience
Service
Depleted complimentary room amenities are replenished, such as notepads, pens and laundry kits
Guest Comfort & Convenience
Service
Guest Comfort & Convenience
Burned out light bulbs or other malfunctioning equipment is replaced/repaired
Service
The room has an extremely fresh, comfortable atmosphere when the guest returns
Service Wellness
18
2025 Hotel Standards | All Sections - All Classifications
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