2025 Hotel Standards by Section Housekeeping Evening Service
STANDARD
TAG
CLASSIFICATION
Evening service is provided automatically
Service Sense of Luxury
Evening service is provided automatically or the guest is prominently invited to call to request service
Guest Comfort & Convenience
Service
Evening service is provided in a timely, convenient and discreet manner so that the guest does not feel disturbed
Guest Comfort & Convenience
Service
During evening service, an effort is made to set an appropriate atmosphere
Service Wellness
During evening service, bedding is neatly prepared. If decorative items are removed, they are discreetly stored
Technical Execution, Skill & Knowledge
Service
During evening service, clothing left around the room is neatly folded or draped and left within immediate guest view
Guest Comfort & Convenience
Service
During evening service, shoes left out in the room are paired and neatly placed near where the guest had left them, out of high traffic areas
Guest Comfort & Convenience
Service
The bedroom is tidied, with significant debris removed from floors and furnishings; wastebaskets are emptied and reading materials are straightened
Technical Execution, Skill & Knowledge
Service
During evening service, the bathroom counter, sink, shower and tub are cleaned
Service Cleanliness & Condition
Bedroom and bathroom amenities are sufficiently supplied to last until the next service
Guest Comfort & Convenience
Service
Guest Comfort & Convenience
During evening service, toiletries and cosmetics are neatly arranged
Service
High quality underliners are used for toiletries on vanity or counter surfaces, but not under items on narrow shelves
Service Sense of Luxury
During evening service, used bathroom linens are removed and neatly replaced, unless the guest chooses to participate in an environmental preference program
Technical Execution, Skill & Knowledge
Service
All fresh bathroom linens are clean and completely hygienic
Service Cleanliness & Condition
All fresh bathroom linens are in excellent condition, free of wear or discoloration
Facility Cleanliness & Condition
If the guest opts into an environmental preference program, their requests are honored
Technical Execution, Skill & Knowledge
Service
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2025 Hotel Standards | All Sections - All Classifications
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