STANDARD
TAG
CLASSIFICATION
If any negative issues encountered during the stay are called to the attention of staff, these are quickly and discreetly rectified with words of apology
Graciousness, Thoughtfulness & Sense of Personalized Service
Service
All services are handled without excessive delays
Service Efficiency
Large groups or meetings are handled in a way that does not interfere with the guest's visit or make them uncomfortable at any point
Service Guest Comfort & Convenience
Staff uniforms are exceptional in design and style
Service Sense of Luxury
The architectural and interior design style of the public areas is notable in quality, interest or execution. There are no signs of remodeling done in cycles
Facility Sense of Luxury
When present, exterior landscaping and grounds are notable in their design, interest and/or execution
Facility Sense of Luxury
The guest is comfortable when moving around the hotel or sitting in the lobby. There is sufficient privacy, space and comfortable seating
Facility Guest Comfort & Convenience
If available, wireless Internet service provided in the public areas is strong and reliable
Facility Guest Comfort & Convenience
All public areas are extremely clean and hygienic in appearance
Service Cleanliness & Condition
All public areas are well-maintained and in excellent condition
Facility Cleanliness & Condition
If hotel transportation is used, vehicles are clean and in excellent condition
Facility Cleanliness & Condition
There is a strong sense of security throughout the property
Service Wellness
Property prominently displays the VERIFIED Responsible Hospitality badge
Facility Wellness
26
2025 Hotel Standards | All Sections - All Classifications
This document contains Forbes Travel Guide proprietary information. Distribution beyond authorized use at your property is prohibited. © THE FIVE STAR TRAVEL CORPORATION. ALL RIGHTS RESERVED. 9986e78b-3fa2-11ef-92b2-0a50d4acf9cf
Made with FlippingBook - Online magazine maker