STANDARD
TAG
CLASSIFICATION
Interactions are closed with polite, appropriate remarks
Service Courtesy & Manners
All staff encountered are wearing clean and well-fitted uniforms
Service Staff Appearance
Staff’s appearance is consistent with the property style and demonstrates a strong sense of personal care and hygiene
Service Staff Appearance
Staff maintains alert posture and behaves professionally in view of the guest
Service Staff Appearance
Graciousness, Thoughtfulness & Sense of Personalized Service Graciousness, Thoughtfulness & Sense of Personalized Service
Staff is discreet and unintrusive throughout the experience, while remaining attentive
Service
Staff does not decline any request without offering appropriate alternatives
Service
The guest is escorted to their table and provided with chair assistance
Service Guest Comfort & Convenience
Once the guest is seated, the table is politely greeted within one minute
Service Efficiency
Refills or follow-up rounds are readily offered or provided within one minute of the guest's beverage being fully empty
Service Efficiency
Technical Execution, Skill & Knowledge
If asked for menu recommendations, staff can provide helpful information
Service
Technical Execution, Skill & Knowledge
Staff can helpfully discuss details of menu items
Service
Technical Execution, Skill & Knowledge
Staff can helpfully discuss beverage offerings
Service
After ordering, cold breakfasts are served within seven minutes and hot breakfasts within 10 minutes, unless advised otherwise by server
Service Efficiency
When applicable, the pace of the meal is consistent; the guest does not have to wait or wonder when the next step of service will occur
Service Efficiency
Menu and check presenter are in pristine condition, free of any damage. Menu is current and grammatically correct
Facility Cleanliness & Condition
Menu and/or buffet includes at least two high quality health-conscious beverages
Service Wellness
Menu and/or buffet offers a variety of nutritionally focused options; dietary restrictions are considered
Service Wellness
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2025 Hotel Standards | All Sections - All Classifications
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