STANDARD
TAG
CLASSIFICATION
Menu and/or buffet provides an exceptional variety, including concept- driven specialty dishes
Service Sense of Luxury
Hot foods and beverages are hot when served; cold foods and beverages are chilled
Service Food & Beverage Quality
Foods and beverages are fresh and use high quality ingredients
Service Wellness
Foods are flavorful and well-seasoned/balanced
Service Food & Beverage Quality
Portions are appropriate
Service Food & Beverage Quality
Food presentation is precise and carefully plated
Service Food & Beverage Quality
Cooking is done properly and as requested
Service Food & Beverage Quality
All items ordered are served accurately and server does not have to ask who ordered what
Technical Execution, Skill & Knowledge
Service
Condiments are elegantly presented
Service Sense of Luxury
If a buffet, the traffic flow is convenient. There are ample dishes and utensils for self-service
Service Guest Comfort & Convenience
If a buffet, the appearance is exceptionally hygienic
Service Cleanliness & Condition
If a buffet, the food is well-stocked, fresh and appetizing in overall appearance. There are not any dishes more than one-quarter empty and there are not any juice pitchers more than half empty
Service Food & Beverage Quality
If a buffet, the presentation is exceptionally eye appealing and inviting
Service Sense of Luxury
If a buffet, there is an a la minute option for individual preparation of egg dishes and/or other hot foods
Service Guest Comfort & Convenience
If a buffet, all appropriate dishes are clearly and elegantly labeled
Service Guest Comfort & Convenience
It is possible to receive a selection of specialty coffees and teas at any time
Service Guest Comfort & Convenience
Coffee and tea service is presented in a refined manner
Service Sense of Luxury
Tables, chairs and/or seats are completely clean and hygienic in appearance Service Cleanliness & Condition
Tables, chairs and/or seats are well-maintained and in excellent condition
Facility Cleanliness & Condition
Cloth napkins are used and are in excellent condition, clean and pressed
Facility Cleanliness & Condition
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2025 Hotel Standards | All Sections - All Classifications
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