STANDARD
TAG
CLASSIFICATION
Technical Execution, Skill & Knowledge
When making a booking, a confirmation number is offered
Service
Hotel booking confirmation is received within two hours of the call
Service Efficiency
Cross-departmental channels of communication among staff are consistent and complete
Graciousness, Thoughtfulness & Sense of Personalized Service
Service
The service is handled without excessive delays or interruptions
Service Efficiency
3
2025 Hotel Standards | All Sections - All Classifications
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