STANDARD
TAG
CLASSIFICATION
Serviceware is completely clean and hygienic in appearance
Service Cleanliness & Condition
Serviceware is in excellent condition, free of damage or wear
Facility Cleanliness & Condition
Serviceware is of excellent quality and cohesive in appearance
Facility Sense of Luxury
Technical Execution, Skill & Knowledge
All proper cutlery is provided
Service
Technical Execution, Skill & Knowledge
Removal of soiled dishes is convenient
Service
The presentation of the bill is prompt
Service Efficiency
Technical Execution, Skill & Knowledge
The bill is accurate
Service
The dining room exhibits a well-organized and professional appearance; tables are uniformly set
Technical Execution, Skill & Knowledge
Service
Vacated tables are cleared within five minutes
Service Efficiency
The dining environment is comfortable, temperature is appropriate and if a sound system is used, the volume is appropriate
Service Guest Comfort & Convenience
The seating and table arrangement are comfortable, including ample tabletop space
Service Guest Comfort & Convenience
The service is handled without excessive delays or interruptions
Service Efficiency
30
2025 Hotel Standards | All Sections - All Classifications
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