STANDARD
TAG
CLASSIFICATION
First drinks are served within five minutes of ordering at a table, or four minutes of ordering at the bar counter, unless otherwise advised by server
Service Efficiency
Follow-up rounds are discreetly offered within one minute of glass being empty
Service Efficiency
All items ordered are served accurately and server does not have to ask who ordered what
Technical Execution, Skill & Knowledge
Service
Wine by the glass service includes demonstration of the label and pouring at the table
Technical Execution, Skill & Knowledge
Service
Graciousness, Thoughtfulness & Sense of Personalized Service
Wine by the glass service includes an offer of a tasting sample
Service
Mixed drinks/cocktails are dynamically interesting and/or photogenic
Service Sense of Luxury
Beverages will be served in high quality glassware completely appropriate to the drink
Service Sense of Luxury
Beverages are served at appropriate temperatures
Service Food & Beverage Quality
Beverage pours/portions are appropriate
Service Food & Beverage Quality
Mixed drinks and cocktails are correctly prepared and well-balanced
Service Food & Beverage Quality
Technical Execution, Skill & Knowledge
Staff attentively maintains tabletop/bar counter area
Service
Beverage menu and check presenter are in pristine condition, free of any damage. Beverage menu is current and grammatically correct
Facility Cleanliness & Condition
Beverage menu includes an exceptional and interesting variety of top- quality liquors and beers. Wines by the glass are also listed
Service Guest Comfort & Convenience
At least three well-chosen and diverse red wines, three white wines and one Champagne/sparkling wine are available by the glass
Service Sense of Luxury
Menu includes an exceptional specialty offering
Service Sense of Luxury
Beverage menu features at least two high quality non-alcoholic beverage options
Service Wellness
At least one fresh snack is offered with the drinks
Service Guest Comfort & Convenience
If provided, snacks are of extremely high quality and distinctive in presentation
Service Sense of Luxury
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2025 Hotel Standards | All Sections - All Classifications
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