STANDARD
TAG
CLASSIFICATION
If snacks are served, napkins are provided
Service Guest Comfort & Convenience
If provided, napkins are made of linen or cotton
Facility Sense of Luxury
All drinks are served on distinctive coasters
Service Sense of Luxury
Serviceware is in excellent condition, free of damage or wear
Facility Cleanliness & Condition
Serviceware is completely clean and hygienic in appearance
Service Cleanliness & Condition
Tables, chairs and/or seats are completely clean and hygienic in appearance
Service Cleanliness & Condition
Tables, chairs and/or seats are well-maintained and in excellent condition
Facility Cleanliness & Condition
The bar/lounge exhibits a well-organized and professional appearance; tables are uniformly set
Technical Execution, Skill & Knowledge
Service
Vacated spaces are cleared within three minutes at the bar counter or within five minutes at a table
Service Efficiency
The lounge environment is very comfortable, including appropriate temperature, and the air is fresh
Service Wellness
The seating arrangement is completely comfortable and adequately distanced from service traffic and other guests
Service Guest Comfort & Convenience
Music and/or entertainment are provided in a style appropriate to the bar/ lounge setting; volume and sound quality are comfortable
Service Guest Comfort & Convenience
Service stations, bar counter and back bar area are always neatly maintained and eye appealing
Service Cleanliness & Condition
The bill is conveniently and discreetly presented and collected
Service Guest Comfort & Convenience
Technical Execution, Skill & Knowledge
The bill is accurate
Service
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2025 Hotel Standards | All Sections - All Classifications
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