STANDARD
TAG
CLASSIFICATION
Graciousness, Thoughtfulness & Sense of Personalized Service
Staff does not decline any request without offering appropriate alternatives Service
Menu includes at least two high quality health-conscious beverages
Service Wellness
Menu offers a variety of nutritionally focused options; dietary restrictions are considered
Service Wellness
Menu provides an exceptional variety, including concept-driven specialty dishes
Service Sense of Luxury
Menu and check presenter are in pristine condition, free of any damage. Menu is current and grammatically correct
Facility Cleanliness & Condition
Technical Execution, Skill & Knowledge
Ordertaker can helpfully discuss details of foods and beverages
Service
Estimated delivery time is quoted and order is received within five minutes of that time, not earlier or later
Service Efficiency
Lunch and dinner are served within 40 minutes; breakfast is served within 30 minutes
Service Efficiency
Staff conveniently sets the table so the meal is ready to begin; all serviceware is neatly arranged
Service Guest Comfort & Convenience
If in-room service is provided, beverages are opened and poured in the room
Service Guest Comfort & Convenience
If in-room service is provided, wine by the glass is presented in a bottle and poured in the room
Graciousness, Thoughtfulness & Sense of Personalized Service
Service
If in-room service is provided, chair(s) is brought to the table and the seating arrangement is fully comfortable
Service Guest Comfort & Convenience
Food presentation is precise and carefully plated
Service Food & Beverage Quality
Hot foods and beverages are hot when served; frozen items are firm at the time of consumption
Service Food & Beverage Quality
Foods and beverages are fresh and use high quality ingredients
Service Wellness
Foods are flavorful and well-seasoned/balanced
Service Food & Beverage Quality
Portions are appropriate
Service Food & Beverage Quality
Cooking is executed properly and as requested
Service Food & Beverage Quality
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2025 Hotel Standards | All Sections - All Classifications
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