STANDARD
TAG
CLASSIFICATION
Technical Execution, Skill & Knowledge
All ordered items are accurately served
Service
Condiments are elegantly presented
Service Sense of Luxury
It is possible to receive a selection of specialty coffees and teas at any time Service Guest Comfort & Convenience
Coffee and tea service is presented in a refined manner
Service Sense of Luxury
Tray or in-room dining cart is in excellent condition and completely clean
Facility Cleanliness & Condition
Cloth napkins, tablecloths and liners used are in excellent condition, clean and pressed
Facility Cleanliness & Condition
Serviceware is completely clean and hygienic in appearance
Service Cleanliness & Condition
Serviceware is in excellent condition, free of damage or wear
Facility Cleanliness & Condition
Serviceware is of excellent quality and cohesive in appearance
Facility Sense of Luxury
Technical Execution, Skill & Knowledge
All proper cutlery is provided
Service
Removal of soiled dishes occurs within 12 minutes or within five minutes of the pre-arranged time
Service Efficiency
When collecting the dishes, staff returns the room to its original appearance
Service Guest Comfort & Convenience
The service is handled without excessive delays or interruptions
Service Efficiency
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2025 Hotel Standards | All Sections - All Classifications
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