2025 Hotel Standards by Section Pool/Beach Service
STANDARD
TAG
CLASSIFICATION
Staff politely acknowledges the guest when appropriate and reasonably possible
Service Courtesy & Manners
Staff is highly articulate and avoids slang and excessive use of phrase- fragments
Service Courtesy & Manners
Staff is polite and maintains a gracious tone and appropriate pace throughout the interaction
Service Courtesy & Manners
Staff readily smiles and maintains an engaging expression
Service Courtesy & Manners
Staff makes eye contact and keeps focus on the guest
Service Courtesy & Manners
Staff exhibits a genuine sense of interest and concern for the guest and/or demonstrates anticipatory service when appropriate and helpful
Graciousness, Thoughtfulness & Sense of Personalized Service
Service
It is not necessary to prompt staff, as they have anticipated all requirements and automatically provided or offered them
Service Guest Comfort & Convenience
Staff performs the requirements of their department knowledgeably and proficiently. Staff can capably answer questions about the entire hotel or obtains effective and prompt assistance
Technical Execution, Skill & Knowledge
Service
Staff consistently and respectfully personalizes interactions, addressing the guest in accordance with their preference, if known
Graciousness, Thoughtfulness & Sense of Personalized Service
Service
Staff closes interactions with polite, appropriate remarks
Service Courtesy & Manners
All staff encountered are wearing clean and well-fitted uniforms
Service Staff Appearance
Staff’s appearance is consistent with the property style and demonstrates a strong sense of personal care and hygiene
Service Staff Appearance
Staff maintains alert posture and behaves professionally in view of the guest
Service Staff Appearance
Graciousness, Thoughtfulness & Sense of Personalized Service
Staff does not decline any request without offering appropriate alternatives
Service
The arriving guest is escorted to a chair, and set-up assistance is provided or offered
Graciousness, Thoughtfulness & Sense of Personalized Service
Service
Once the guest is seated, water is proactively provided or offered within five minutes
Service Wellness
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2025 Hotel Standards | All Sections - All Classifications
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